Sales Professional - Outside Sales

Job Responsibilities

Lead Generation
- Consistently networks and builds relationships to generate referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes, and standards.
- Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking, or group seminars.
- Obtains referrals from families served by the location by following up through visits with families after the service.
- Networks and builds community and civic relationships.
- Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families.
- Maintains and tracks activity levels to ensure productivity.
- Remains flexible with schedule to achieve results; often works nights and weekends.

Build Relationships with Families
- Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through.
- Responds to client inquiries in a timely, respectful, sensitive, and professional manner.
- Supports families in time of grief with acts of kindness.
- Connects with families through listening, honest communication, and genuine concern.
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them.
- Stays in touch with families to ensure satisfaction.
- Prepares for all appointments and performs all procedures with professionalism and attention to detail.
- Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships.
- Builds trust-based relationships to earn the right to ask for referrals.
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning.

Teamwork
- Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff.
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service.
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
- Acts as one team, setting arrangement continuation visits within two to three days after the service.
- Shares family concerns with rest of the SCI team.

Minimum Requirements

• Education: High school education or equivalent, 1-2 years of college or equivalent experience.
• Licenses: Current state/province issued driver’s license with an acceptable driving record, in states/provinces where required, must hold a Funeral Directors License to perform this role.
• Experience: Sales experience or one to two years industry experience or equivalent education, Previous experience with Customer Relationship Management (CRM) systems is a plus.
• Knowledge, Skills And Abilities: Basic computer and technology skills within a sales environment, Ability to work well in a team, as well as independently, Ability to work beyond “standard” hours as the need arises, Good driving record, Good work ethic, High-level of integrity, Creative, outgoing and energetic, Comfortable presenting in front of others, Desire to help others, Bilingual, knowledge of another language is a plus.

Work Conditions

• Work Environment: Works indoors and outdoors during all seasons and weather conditions, Local and/or multiple location traveling required, Complies with dress code policy.
• Work Postures: Sitting continuously for many hours per day, up to 6 hours per day, May climb stairs to access buildings.
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
• Work Hours: Working beyond “standard” hours as the need arises.

Compensation

• Target Compensation Range: $50,000 to $100,000 annually.
• Estimated Total Target Compensation: $50,000 to $100,000 annually based on a strong commission-based incentive structure.
• Actual Compensation: Varies based on individual performance, geographic location, and applicable business conditions.
• Pay Rate: Pays no less than $16.90 per hour for all hours worked.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Background Check

• Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.