Sales Professional - Outside Sales

Our associates celebrate lives. We celebrate our associates. The Pre‑Planning Service Advisor (PPSA) is a self‑starter expected to achieve their quota (pacesetter) target by selling pre‑need arrangements and services. The PPSA serves families in a professional, caring and timely manner, follows up and generates referrals, and develops community relationships.

Responsibilities

• Lead Generation: consistently network and build relationships to generate referrals for at‑need cemetery and pre‑need arrangements; prospect a minimum of 4 hours daily, including face‑to‑face events, door‑knocking, or group seminars; obtain referrals through post‑service visits; explain and present Dignity Memorial® Personal Planning Guide presentations; maintain and track activity levels; remain flexible with schedule, often working nights and weekends.
• Build Relationships with Families: establish and maintain strong business relationships by connecting, resolving concerns, and following through; respond to client inquiries promptly and sensitively; support families in grief with acts of kindness; listen, communicate honestly, and understand unique needs to offer valuable solutions; stay in touch to ensure satisfaction; prepare for appointments with professionalism and attention to detail; provide service beyond expectations to foster future sales; earn trust to request referrals and educate on pre‑planning benefits.
• Teamwork: collaborate consistently with funeral directors, location managers, and other staff to deliver seamless, high‑quality service; act as a continuous link from at‑need services through after‑care and future protection services; review previous services and contacts to support current needs; schedule arrangement continuation visits within two to three days after service; share family concerns with the SCI team.

Requirements

• Education: high school diploma or equivalent; 1‑2 years of college or equivalent experience.
• License: current state/province driver’s license with acceptable driving record; where required, a Funeral Director’s License.
• Experience: sales experience or 1‑2 years industry experience (or equivalent education); prior use of Customer Relationship Management (CRM) systems is a plus.
• Knowledge, Skills, and Abilities: basic computer and technology skills in a sales environment; ability to work both independently and as part of a team; willingness to work beyond standard hours; good driving record; strong work ethic and high integrity; creative, outgoing, energetic; comfortable presenting publicly; desire to help others; bilingualism or knowledge of another language is a plus.

Work Conditions

• Environment: work indoors and outdoors in all seasons and weather conditions; travel to local or multiple locations; comply with dress code policy.
• Physical Demands: manual dexterity for paperwork, calculators, computers, and phone usage; may climb stairs; sit continuously for up to 6 hours per day.
• Work Hours: may require working beyond standard hours as needed, including nights and weekends.

Pay

Targeted compensation of $50,000 to $100,000, with higher earnings potential based on exceptional performance.