Sales Professional/Keyholder
About the role
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Responsibilities
- Supervise the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture.
- Partner with managers to learn the role of a leader and positively influence the store team.
- Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
- Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
- Supports and promotes new business initiatives to create a positive reception from sales team.
- Demonstrates professional etiquette through integrity, honesty and respect for others.
- Build on personal professional sales experience to become a more knowledgeable and effective store leader.
- Upholds customer service and training standards in the store.
- Exemplify excellence in customer service responsibilities