Sales Professional - Inside Sales

Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service, generating revenue for the cemetery, and acting as the primary contact for families.

Responsibilities

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive, and professional manner
  • Connects with families through listening, honest communication, and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals by educating families on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at-need, through aftercare, to providing future services
  • Collaborates with funeral directors, location managers, and other staff to provide seamless, high-quality service
  • Reviews previous services and contacts with families to prepare for current needs and sales
  • Shares family concerns with the rest of the team

Requirements

• Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent combination of education and experience
• Experience
  • 1-2 years of customer service or sales industry experience preferred
• Licenses
  • Current state/province-issued driver’s license with an acceptable driving record
  • Insurance license if required by state/province law
• Knowledge, Skills, and Abilities
  • Must pass the Company’s internal presentation certification within thirty days of hire
  • Ability to work evenings and/or weekends every month
  • Ability to drive frequently
  • Flexible hours, with the ability to work up to 12 hours in a day when needed
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Strong customer service skills

Schedule

• Flexible hours, including evenings and weekends
• Occasional days requiring up to 12 hours of work

Job Location: Charlotte, NC 28210