Sales Professional - Inside Sales

About the role

Provides exemplary customer service to the Hispana Community, selling at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates revenue selling customized special goods to walk-in and warm leads directly to the customer.

Job Responsibilities

• Connects with families through listening, honest communication, and genuine concern, developing an understanding of each family’s unique needs, culture, and concerns.
• Presents electronic presentations to customers, explaining services, products, and property options.
• Drives company vehicle to show customers available cemetery plots or columbarium niches.
• Discusses options with customers, answering their questions to assist with making selections.
• Enters selections into electronic contract, obtains supporting documents to verify customer authorization, reviews electronic contract selections with customer, and obtains signature.
• Takes initiative to resolve customer concerns, discussing concerns and options with team members or management, obtaining authorizations, and following up with customers in person, phone, and/or email.
• Greets and escorts immediate family, attends visitations, services, and receptions to answer guest questions or address and resolve issues.
• Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements, reviews warm leads for potential customers, approximately 25% of workweek.
• Places outgoing calls to warm leads, establishing initial contact, listening to needs, and scheduling a formal appointment.
• Provides prospective customers with industry marketing materials, prepares for appointments based on customers previously disclosed needs, confirms appointments, reschedules as needed, maintains leads in SalesForce.com database, monitors progress to achieve 4 to 1 close rate, utilizes on-line training tools to gain knowledge and skills, rehearses presentations for continual improvement.
• Learns to apply knowledge and skills to the business environment, works under guidance with work peer reviewed for accuracy, quality, and coaching, completes routine work following established procedures and complying with regulations and policies, escalates non-routine issues for assistance, exhibits accountability for behaviors, ensures compliance with local, state, and federal regulations, takes the initiative to discuss assignments, expectations, priorities and deadlines, seeks guidance and coaching from manager, adjusts effectively to work within new work structures, processes, requirements or cultures.

Minimum Requirements

• Education: High School Diploma or GED, college coursework at the sophomore level preferred, or an additional two years of directly related work experience in business administration, sales, or marketing.
• Licenses: Current state issued driver’s license with an acceptable driving record to drive company owned vehicles, Life Insurance License as required by state regulatory board.
• Experience: At least 1 year customer service or direct sales work experience.

Knowledge, Skills And Abilities

• Bilingual in Spanish and English.
• Computer skills.
• Professional verbal communication skills.
• Willingness to work in the death industry.
• Ability to build professional and trusting business relations.
• Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management.
• Compliance with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company.
• Available to work nights, weekends, and overtime.
• Able to pass the Company’s internal presentation certification within thirty days of employment.

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance).

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program