Sales Professional - Inside Sale

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Buils trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: 1-2 years of college or an equivalent of education and experience
• Experience in customer service or sales industry is preferred
• Licenses: Current state/province issued driver’s license with an acceptable driving record, and an insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills And Abilities: Ability to pass the Company’s internal presentation certification within thirty days of hire, ability to work a number of evenings and or weekends every month, ability to drive frequently, ability to obtain and maintain an insurance license if required by state/province, flexible hours but, at times must have the ability to work up to 12 hours in a day, ability to treat others with empathy and respect, knowledge of computers and some software, customer service skills

Target Compensation Range

Medical

Dental

Vision

Flexible Spending Accounts (health care and dependent care)

Health Savings Account with Company Contribution

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismemberment Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan with Company match

Employee Assistance Program

Benefits

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information.