Sales Order Manager 1

Job Summary & Responsibilities

The Order Management Specialist (Level 1) is a primary point of contact for order placement and order administration for assigned accounts, including customer service, issue resolution, fulfillment requests, sales database updates, and forecast maintenance. Key responsibilities include:

• Create and maintain accurate sales orders in Oracle EBS; assist with quotations based on Sales/Marketing input.
• Gather, review, and organize order documentation (POs, quotes, technical specs, NDAs, T&Cs, clarification/demo letters) to support clean bookings and accurate revenue recognition.
• Prepare and review Clean Booking Checklists (CBC) and process purchase orders in compliance with SOX policies and procedures.
• Collaborate with Sales, Finance, and Legal to review and interpret customer contracts for compliance with corporate policies.
• Work cross-functionally (sales, operations, supply chain, manufacturing, service, shipping) to resolve order issues including status, parts availability, and PO terms; escalate as needed.
• Understand shipping Incoterms and backorder impacts; create and manage shipping documentation as required.
• Review customer- or sales-requested lead-time, shipment, or configuration changes and obtain required approvals.
• Carefully coordinate communications on shipment status and configuration changes across manufacturing, account teams, and customers; support customer-specific reporting and work across time zones (APAC/EUR/PST/EST).

Qualifications

• 1+ years of order management experience or equivalent business experience desired.
• Associate degree preferred or equivalent experience.
• Preferred experience with Oracle EBS, Oracle Sales Cloud, and Oracle CPQ.
• Proficient in MS Office (advanced Excel); PowerPoint and Power BI exposure preferred.

Why Join Onto Innovation?

At Onto Innovation, we offer competitive salaries and a comprehensive benefits package designed to support you and your family. This includes health, dental, and vision coverage, life and disability insurance, paid time off, and a 401(k) with employer match. Additionally, we provide access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range: $ - $, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).