Sales Ops Support Analyst

Key Responsibilities

• Draft, review, edit, and manage customer contracts, amendments, order forms, statements of work, and other commercial documents.
• Translate business requirements and deal terms into clear, accurate contractual language while ensuring alignment with company standards and approved legal provisions.
• Partner closely with Sales and Legal teams to negotiate, revise, and finalize agreement language.
• Review customer requests and identify contractual, operational, and billing implications.
• Create and maintain Standard Operating Procedures (SOPs), process documentation, and customer-facing documentation.
• Create and maintain sales quotes within Salesforce and CPQ platforms.
• Ensure contracts, quotes, and supporting documentation are accurate, complete, and properly maintained for audit and compliance purposes.
• Collaborate with Legal, Finance/Billing, Sales, and Operations teams to facilitate efficient contract execution and customer onboarding.
• Support billing and provisioning processes and ensure contractual obligations are accurately reflected in downstream systems.
• Identify process improvement opportunities and contribute to the development of scalable operational procedures.
• Manage multiple priorities and deadlines while maintaining a high degree of accuracy and professionalism.

Required Qualifications

• Minimum 3 years of experience in the banking, financial services, or related regulated industry.
• Strong experience drafting, revising, reviewing, and interpreting contractual language and commercial agreements.
• Exceptional written and verbal communication skills with the ability to produce clear, professional business and legal documentation.
• Working knowledge of Salesforce.
• Excellent attention to detail and commitment to accuracy.
• Able to work effectively with stakeholders across Sales, Legal, Finance/Billing, and Operations.
• Strong organizational skills with the ability to manage multiple deadlines simultaneously.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Quick learner with strong problem-solving and critical-thinking skills.

Preferred Qualifications

• Experience with Salesforce CPQ.
• Experience with Zuora, ServiceNow, and Salesforce Service Cloud.
• Experience supporting contract lifecycle management, sales operations, deal desk, legal operations, or commercial operations functions.
• Experience creating process documentation and SOPs.
• Understanding of billing, provisioning, and customer onboarding processes.