Sales Ops & Implementation Manager

About the role

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints. If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Responsibilities

The Sales Operations & Implementation Manager is responsible for aligning strategic sales initiatives with operational execution, guiding opportunities through the sales pipeline to implementation and live launch. This role combines sales operations support for the National Sales Managers (NSMs) with hands-on project management of new client and wallet share implementations, ensuring stage-gate requirements are met before deals progress and that established deadlines are met at each pipeline stage through launch. The Manager oversees sales processes, CRM utilization, lead board maintenance, sales enablement, and reporting functions, and serves as the primary point of coordination between Sales, Business Solutions, Vendor Relations, and Key Accounts throughout the sales-to-launch lifecycle. This role requires strong project management skills and the ability to manage multiple concurrent implementation timelines, along with the cross-functional relationship-building skills to keep deals and launches on track across Sales, Business Solutions, Vendor Relations, Key Accounts, and Operations.

Requirements

• Bachelor's degree or equivalent combination of education and experience preferred.
• 5+ years of experience in Sales Operations, Sales Enablement, Implementation, Project Management, or a related field.
• Strong project management skills, with proven ability to manage multiple concurrent implementation timelines and cross-functional workstreams.
• Proven ability to manage and improve sales systems, processes, and cross-functional workflows.
• Demonstrated success in coaching, supporting, and guiding team members in a high-performance sales environment.
• Proficient with CRM, sales engagement, and project management platforms/tools.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
• Excellent written and verbal communication skills; able to influence and collaborate across departments, including Business Solutions, Vendor Relations, and Key Accounts.
• Experience developing SOPs, performance dashboards, and sales/implementation reports for both executive and team-level use.
• Skilled in lead management processes, pipeline optimization, and stage-gate/deal qualification strategies.
• Highly organized with the ability to prioritize and manage multiple projects and deadlines in a