Implementation Manager, Cross-Sell

About the role

Rippling provides a unified platform for businesses to manage HR, IT, and Finance. It consolidates various workforce systems into a single system, enabling efficient management and automation of the employee lifecycle.

Responsibilities

• Partner one-on-one with clients to develop custom plans and implement Rippling’s suite of products including HR, Payroll, Benefits Administration, IT platform, and other tailored products.
• Proactively manage the implementation process end-to-end, aligning with customers on target timelines and specific goals, ensuring each milestone meets their operational needs.
• Drive adoption of purchased products by providing bespoke guidance, best practices, and insights to empower clients to maximize the platform’s capabilities.
• Collaborate with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success.
• Work closely with Product and Engineering teams to offer feedback, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
• Collaborate with internal teams to develop processes and best practices that integrate customer feedback and learnings to increase operational efficiency and success.

Requirements

• 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, managing multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills, with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

Bonus

• 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

What You Will Need

• 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

Additional Information

Ripple is an equal opportunity employer. We prioritize candidate safety and provide reasonable accommodations for candidates with disabilities. Rippling offers a competitive salary + benefits + equity, with final offer amounts varying based on location and experience. The company is committed to fostering a collaborative work environment and company culture, with some positions requiring in-office presence.