Sales Operations Support Lead

General Duties and Responsibilities

• Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives.
• Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible.
• Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization.
• Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations.
• Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance.
• Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution.
• Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements.
• Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing.
• Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows.
• Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization.
• Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization.
• Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity.

Qualifications

• Bachelor’s degree in Business, Operations, Information Systems, or a related field, or equivalent experience.
• 5+ years in sales operations, ERP/EDI management, process improvement, or operational analytics, ideally in a fast-paced, technology-driven environment.
• Proven ability to manage ERP enhancements, system requests, and issue resolution.
• Experience establishing SOPs, work instructions, audit frameworks, and data governance for customer, pricing, and salesperson records.
• Skilled in driving automation initiatives, change management, and process standardization.
• Strong analytical, written, and verbal communication skills, translating operational data into actionable recommendations.
• Highly organized, detail-oriented, and able to manage multiple priorities and projects.
• Clear and effective communicator with leadership and cross-functional teams.
• Proactive, solution-oriented, and takes ownership of initiatives from start to finish.
• Collaborative, building strong relationships across IT, Operations, Sales, and leadership.
• Adaptable and resilient, thriving in dynamic, innovation-focused environments.