Sales Operations Support for PACS informatics software

Overview

The Operations Associate, Informatics role will be responsible for supporting and maintaining account relationships and internal operational procedures for the Synapse Select PACS software customer base.

External US Duties And Responsibilities

• Maintain fluent knowledge of sales models, contracts, and available product options for the Synapse Select product.
• Maintain and update reference documentation under the direction of Manager of Operations – Informatics, Global Product Manager, and Sales Team.
• Proactively work with customers to update and maintain customer contact information.
• Maintain multiple customer databases.
• Act as a liaison between customers and Fujifilm departments.
• Work closely with Global Product Manager, Finance departments and Sales Team to address billing issues.
• Provide customers with detailed account information as needed.
• Provide customer account and business metric data to Global Vice President Cardiovascular Business and Global Product Manager.
• Identify contract inadequacies.
• Provide follow up and support for efforts to increase profit margins while supporting process standardization.
• Intake cancellations.
• Provide customers with information on cancellation processes and communicate cancellations internally with affected departments.
• Manage and track tasks associated with cancellations.
• Provide Administrative Assistant work as needed including but not limited to; scheduling internal and external meetings, and sending customer notifications following established processes or upon request from legal and/or leadership.
• Comply with the company’s Quality Management System.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• Associate’s degree in business preferred or equivalent experience.
• Minimum of 1-2 years of relevant experience.
• Experience working with customer contracts preferred.
• Fluent in Microsoft Office Products.
• Able to provide support on multiple projects at the same time.
• Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities.
• Strong interpersonal, verbal and written communication skills.
• Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus.
• Strong problem-solving skills.
• Extreme attention to detail.

Physical Requirements

• Frequent sitting, talking, or hearing.
• Good manual dexterity.
• Occasionally lift and/or move up to 10 pounds.

Travel

• Occasional (up to 10%) travel may be required based on business need.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.