Sales Operations Specialist Clamps US

Essential Functions

• Preparation and submission of quotations, including price creation, margin review and tracking
• Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
• Manage pricing files, and analysis, surcharge and rebate agreements
• Review and process account adjustments
• Manage part number files, create BOM and communicate special instructions
• Maintain Customer Master Data in CRM & ERP
• Credit approval / credit limits with the Finance Department
• Understand customer requirements, receive and manage correspondence (RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments
• Inside support for sales engineers
• Resolve issues with Customers
• Manage and track won/lost business and update, participate and help develop sales forecast
• General administrative duties
• Review, track & control Customer Specific Requirements
• Awareness and participation in OPS initiatives
• Ensure compliance with all applicable safety and environmental regulations
• Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements

Qualifications

• Administrative and computer skills required (MS Office and CRM/ERP software)
• Detail oriented and good communication skills (Interpersonal and Business Writing Skills)
• Good problem solving skills
• Product Knowledge and desire to learn
• Knowledge of IATF 16949 / ISO 9001
• College Diploma / Degree in Business Administration (preferred)
• 2-3 years of Sales administration, customer service or related is preferred