Sales Operations Specialist

About the role

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.

Responsibilities

• Help plan and execute the Sales Operations strategy for SpotHero.
• Work closely with the Sales Operations Manager and Senior Manager, Sales Enablement & Operations to provide a comprehensively supportive framework for Revenue Teams.
• Provide a focus on metrics that measure Operational impact.
• Contribute to the ongoing roadmap of projects and initiatives handled by Sales Ops.
• Work to centralize, document and provide input on the workflow and workload of the sales teams.
• Support the products and processes that enable the Sales, Business Development, & Revenue Operations organizations, including sales activity tracking, workflow efficiencies, and automation/outsourcing of operator engagement.
• Utilize platforms like SFDC and Salesloft, as well as BI tooling to report on seller performance.
• Draw best practices from the analytics of these platforms and provide management and playbook guidance.
• Act as a contact for go-to-market requirements for owned tools & processes, including communications, project planning, and support.
• Help optimize and automate our internal processes, including Facility Onboarding.
• Contribute to building a new AI-enabled framework for sales engagement and pipeline management—ensuring the teams are equipped and empowered to maximize efficiency in their workflows.
• Play a central role in contact-related and internal data-driven initiatives that will ensure our information and reporting is hygienic and maintained.
• Help drive accountability across the organization, ensuring transparency in product adoption, activities, and facilitate shifts in focus based on actual data.
• Support the tools (i.e., Sales/Marketplace Activity Tracking) that ensure sales and operations managers know what is happening within their team and their supply, enabling effective and targeting management of markets and teams.
• Collaboratively align on and support reporting to understand individual output, team output and the signals needed to address areas of underperformance.
• Partner with Sales Enablement to provide training in areas of need.
• Leverage experience from working with operators across markets and account types to provide cross-functional teams the insight needed to build appropriate solutions.
• Participate in regular meetings with Revenue, Analytics, Salesforce Admins, Accounting, and Product stakeholders; support alignment and drive operational requirements.

Requirements

• You are an Active Listener - You attentively listen to others, understand what is said and repeat what was heard
• You are Collaborative - You work with multiple individuals to complete a task or achieve a goal
• You are an Excellent Communicator - You communicate effectively and efficiently both verbally and in writing, especially with individuals with advanced technical capabilities
• You are Detail Oriented - You pay attention to details and learn to understand causes and not just effects
• You are Efficiency-minded - You are able to work and identify processes with the least amount of waste (time, materials or other resources) possible
• You are Execution-focused - You see projects through to completion, meet deadlines and take initiative to execute things.
• You are Operations/Process-Minded - You focus on the tasks that sellers and their managers complete day-to-day to ensure sales goals are able to be achieved in the most efficient and scalable way possible
• You are Organized - You effectively prioritize tasks in support of the attainment of larger company goals
• You Solve Problems - You assess situations quickly and provide creative solutions for resolution
• You Manage Change - You prepare, support, and assist individuals and teams making organizational change
• You are Technically-minded - You are able to identify how systems and technology can improve ways of working
• You are User and Partner-focused - You are able to take complex analysis and develop business insights from the perspective of users and partners

Qualifications

• 3+ years of technical support, sales operations, and/or project management experience
• Passion for working with and improving sales people's productivity and performance
• Proven ability to manage complex programs, products and processes
• Excellent interpersonal communication and writing skills
• Strong capabilities working with teams in innovative, accountable, and reliable ways, with the ability to thrive in a dynamic environment
• Adept at utilizing Claude or ChatGPT for personal efficiency & rolling out AI-enabled workflows across teams
• Experience with driving cross-functional and cross-departmental collaboration
• Ability to work independently while producing quantifiable results
• Demonstrated strengths in organization, prioritization, and time management

What you bring

• Experience with CRM systems, preferably Salesforce
• Knowledge and understanding of sales training program(s)
• Direct sales and/or sales management experience
• Strong facilitation skills
• Experience with Sales Engagement software such as Groove
• Experience with BI (Looker) and KM (Confluence) tools preferred

Benefits

• Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
• Excellent benefits
• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Grubhub weekly lunch stipend for in-office days
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
• Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.
• A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.

Compensation in Illinois

Depending on your skillset and experience, you can expect your base salary to be between $68,000 - $85,000 as well as a discretionary bonus and leading total rewards package.