Sales Operations Representative

About the Role

Develop, maintain, and improve systems and strategies that support our specialty films market. Under the direction of the VP of Sales Operations, support the goal of Pregis Films and the Pregis Performance Flexibles to grow and support our film partners by meeting and exceeding their requirements and expectations. Additional efforts include assisting in job planning, inventory management, and ensuring the accuracy of customer data and documentation.

Responsibilities

• Collect voice of customer or understand customer requirements to seek out available solutions and elevate for the best solution.
• Research, participate in training, and gain product knowledge to best serve customers in their requests, growth potential, and support Sales Team efforts.
• Quickly respond to customer requests, both internal and external.
• Route qualified opportunities to the appropriate sales executive and R&D lead for further development and closure.
• Listen attentively to customer questions and provide knowledgeable and insightful answers to encourage product sales, resolve issues, or increase profitability.
• Participate in customer visits at the PPF facility to better understand and serve customers.
• Participate in weekly/monthly project reviews to gather information and prepare for customer expectations, growth, and to prevent failure and delays in PPF growth and profitability.
• Participate in weekly meetings to evaluate pipeline against customer intelligence, discuss benchmarks, and set team goals for the upcoming week.
• Process and anticipate demand forecasts from customers.
• Keep lines of communication open and encourage the exchange of pertinent information.
• Participate in the escalation process to assist in making the best business decisions when customer requests or lead times are compromised.
• Look for best practices and continuous improvement by mastering current processes; bring suggestions to leadership for evaluation.
• Manage inventory by assessing aged inventory and evaluating orders to prevent or use aged inventory.
• Process orders and provide backlog and inventory reporting to customers.
• Understand customer specifications to provide accurate item setup to production.
• Participate in scheduling and planning meetings and provide intelligence to customers and outside sales.
• Fully understand the Product Wheel and asset capabilities of PPF and customers to suggest SKU consolidation.
• Maintain accurate pricing in the ERP system or other necessary means for orders and quoting.
• Communicate with logistics regarding all customer delivery requirements.

Requirements

• Experience in asking probing questions to further understand customer needs.
• Strong interpersonal communication skills, including superior listening skills.
• Outgoing self-starter who can work independently.
• Ability to think quickly and solve problems.

Preferred Qualifications

• Relevant experience in a manufacturing setting; experience with films products is a plus.
• Experience in customer service, sales, and/or retention.
• Knowledge of Microsoft Office Suite.

Pregis is committed to providing equal employment opportunities and fosters an inclusive environment that values diversity of thought and individual differences.