Sales Operations Manager

Duties and Responsibilities

• Ensure that the company meets its annual regional revenue and GPM goals.
• Provide ongoing training and review to Account Representatives (ARs) and Account Managers (AMs) to improve quoting accuracy, consistency, and competitiveness.
• Review/filter daily RFQs with Account Representatives (AR) and Account Managers (AM)
• Manage daily work of Account Representatives (AR) and Account Managers (AM)
• Provide day-to-day operational support to Account Managers (AMs) and Account Representatives (ARs)
• Analyze dashboards and daily reporting to deliver actionable insights that drive decision-making
• Be the liaison between Business Development and Sales
• Standardize work instructions and standard operating procedures for all regions and ensure proper flow downs of sales orders and accurate documentation of related correspondence
• Act as the primary liaison between Sales and internal teams (Supply Chain, Warehouse, Trade Compliance, Quality, Finance, etc.)
• Design, implement, and continuously improve end-to-end sales processes (RFQ ? Quote ? Order ? Fulfillment)
• Lead onboarding and training for sales team members on processes and tools
• Identify bottlenecks and inefficiencies; drive scalable solutions
• Inspire and foster a high-performing sales culture
• Conduct weekly meetings with Account Representatives (AR) and Account Managers (AM) to discuss results, account planning, territory management and/or professional development
• Attend customer visits or shows as required

Qualifications

• Extensive knowledge of the aerospace business and the customer base
• Strong leadership and management skills with ability to influence people
• Strategic thinking with strong execution focus
• Process improvement mindset
• Motivational coach and trainer, with the ability to build positive and productive working relationships and foster creativity, innovation, and integrity within a team
• Ability to react well under pressure and manage difficult or emotional customer situations
• Strong organizational, communication, interpersonal skills
• A strong understanding of business practices and industry trends
• Ability to work effectively in a team setting
• Ability to multi-task and adapt to change
• Customer relationship management skills
• Ability to work independently, with little or no supervision
• Sales or account management experience required
• Bachelor's degree and/or 10 years related experience

Training

• Pentagon Basics
• Export & ITAR compliance
• Aerospace Industry Quality Training (includes QMS training, FAA 00 56, Traceability, 8130-3 documents, PAH’s, ESD, Suspected unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations and Standard Terminology).