Sales Operations Manager

About the role

Forever Cheese imports, manufactures, and distributes premium specialty cheeses and foods. For more than 25 years, we've worked with top producers across Italy, Spain, Portugal, Japan, Korea, and beyond, supplying retailers, foodservice operators, and distributors across the U.S.

Responsibilities

• Lead the Customer Service team and the operations that keep Sales moving—order workflow, outbound freight, pricing review, NIF compliance, and reporting.
• Set the service levels we commit to and build the operating cadence that delivers them.
• Own the communication between Sales and Operations, working closely with both to keep service levels high.
• Manage an inside team that handles the supporting workstreams—NIF submissions, order kickbacks, deductions, and deal-desk approvals.

Requirements

• 3–6 years in sales operations, commercial operations, or a closely related role, ideally in food, CPG, or distribution.
• Experience managing an inside sales or customer service team.
• A track record of owning order management, reporting, and cross-functional operational workflows.
• Strong analytical chops; comfortable building and presenting dashboards, scorecards, and forecasts.
• Working knowledge of CRM and ERP/order management systems.
• Ability to juggle a high volume of concurrent priorities without dropping things.

Qualifications

• Based in or able to commute to Secaucus, NJ (on-site).

Skills

• Specialty food, cheese, imported food, or perishable CPG background is a plus.
• Experience with import-driven supply chains and long-lead-time demand planning is a plus.
• Experience with E21 and retailer deduction management is a plus.

Benefits

N/A

Pay

N/A

Schedule

N/A