Sales Operations Manager

About the role

The Sales Operations Manager at eosera® will own the operational and execution backbone of our sales channels. This role reports directly to the Head of Marketing and collaborates closely with the marketing team and broker network.

Key Responsibilities

• Retail Reset Calendar Ownership: Build and maintain the annual reset calendar for all retail accounts (e.g., CVS, Walgreens, Walmart). Backdate timelines to ensure all deliverables: samples, decks, markdowns, promos, and performance data are ready ahead of pitch season. Track reset windows by retailer, coordinate with brokers on timing, and manage all touchpoints through to final presentation. Own all pre-pitch preparation: coordinating samples, assembling pitch decks, tracking submission deadlines, and managing follow-through.

• Broker Relationship Management: Serve as the primary point of contact for the full broker network, keeping eosera top-of-mind through regular check-ins with accountability and POS data. Conduct regular check-ins with brokers; bring point-of-sale data and keep them informed and accountable.

• Digital Shelf Oversight: Own the retailer-facing digital shelf across all accounts: ensuring correct, consistent product content is syndicated through Syndigo and other platforms. Coordinate with marketing to ensure imagery, copy, and product details are current and compliant.

• Sales Deck & Pitch Support: Prepare and maintain pitch decks, one-pagers, competitive snapshots, and launch sheets for quarterly buyer meetings and line reviews. Pull relevant sales performance data from Nielsen and POS dashboards to support pitch narratives. Ensure all materials are accurate, brand-compliant, and retailer-ready — you’re not the designer, but you own the content and version control.

• Product Setup & Retailer Compliance: Set up new items in retailer portals, NetSuite, and EDI; manage all required retailer paperwork and compliance documentation. Manage SKU assortments by retailer; track what’s in, what’s out, and what’s being pitched.

• Cross-Channel Support & Knowledge Sharing: While retail is your primary ownership, maintain awareness of eCommerce and HCP channel activity. Share tools, data, and insights across channels to support a cohesive eosera sales strategy for a focused portfolio of under 40 SKUs.

Qualifications

• Required:

  • 5+ years in retail sales, trade marketing, broker sales, or sales support — ideally from an emerging CPG brand, broker, or retail environment.
  • Hands-on ownership mentality. Strong organizational and project management skills.
  • Experience managing broker or distributor relationships.
  • Proficiency in Excel and/or Google Sheets; comfortable learning new systems.
  • Polished, professional communication, written and verbal.
  • Scrappy, entrepreneurial mindset: you thrive in a small, growing company where there is no playbook.
  • Natural project manager who loves structure, systems, and getting things done on time.
  • A clear communicator who keeps multiple stakeholders aligned.
  • Collaborative with a no-ego mindset.

• Preferred:

  • Bachelor’s degree (Business, Analytics, or Marketing preferred).
  • Familiarity with syndicated data platforms (Nielsen or IRI).
  • Experience with Syndigo or similar content syndication platforms.
  • Background in CPG, consumer health, OTC, or regulated products.
  • Amazon Seller Central & Brand Registry experience.
  • Experience with HubSpot CRM Tools.