Sales Operations Manager | $80/hr Remote

Role Responsibilities

• Configure and optimize CRM systems to align with sales, revenue, and customer success processes.
• Integrate and manage revenue-related platforms beyond the CRM, including quoting, billing, and project tracking tools.
• Establish and document operational workflows that adapt to changing business requirements.
• Monitor and maintain data accuracy across interconnected systems, resolving discrepancies proactively.
• Assess and resolve conflicts between operational policies, supporting sustainable processes.
• Produce clear documentation and reports for transparency and usability among team members.

Requirements

• Have strong relevant experience in sales, revenue, or customer success operations within a SaaS environment.
• Proven track record of configuring and maintaining CRM systems; direct platform experience is required.
• Familiarity with at least two connected tools outside the CRM, such as quoting or billing solutions.
• Strong operational judgment in navigating and resolving policy conflicts.
• Excellent written and verbal communication skills, emphasizing clear documentation and stakeholder engagement.
• Demonstrated ability to drive adoption of new workflows and systems among sales and customer success professionals.