Sales Operations Manager - Remote

About the role

This position sits with our Swedish Match affiliate. The Sales Operations Manager is a critical role in our high-performing sales team, responsible for coordinating multiple commercial activities for our account teams to speed execution of Account Sales Initiatives and efficiently grow operating profits and revenues year to year. You will serve as the main contact between the account team and corporate office resources, fostering an environment of cooperation, credibility, candor, consistency, and a commitment to exceptional performance.

Responsibilities

• Coordinate reset planning and logistics for assigned accounts.
• Plan and execute POG (Planogram) for the PMI U.S. portfolio, requiring knowledge of POG software.
• Coordinate multiple retail-facing activities, such as monthly chain pricing communication and execution across multiple states and store locations.
• Coordinate pricing surveys and validate Day 1 price execution across all stores in an account, in collaboration with the field sales team.
• Manage and complete forms required by retailers to ensure new item setup, ordering of signage, and other retailer-specific processes and platforms.
• Validate and ensure submission of payments to retailers based on performance, including promotion payments, position payments, digital loyalty, space, and merchandising agreements.
• Maintain and ensure accuracy of accounts’ ship lists to enable pricing, equipment, and signage distribution.
• Collaborate with the retail team to ensure appropriate coverage to support account team initiatives.
• Serve as the point person to facilitate insights and reporting to support the account team’s needs in achieving sales initiatives, working closely with corporate resource teams.
• Provide execution-based metric reporting, such as vacancy coverage, call coverage, and chain outlet count as needed by the account team.
• Actively participate in a culture that values collaboration, credibility, candor, consistency, integrity, and a commitment to exceptional performance.

Requirements

• Bachelor’s degree (BA, BBA, or BS) or equivalent relevant work experience.
• Minimum three years’ experience in Account Management and/or wholesaler management.
• Proven ability to communicate with impact in written and verbal formats; strong presentation development and delivery skills.
• Strong analytical skills.
• Proficient in Spaceman/JDA software.
• Strong understanding and utilization of resources such as:
  • Microsoft Outlook, PowerPoint, Excel, Word
  • MSA data
  • CRM (MAFs, store lists, trade programs, campaigns, customer contact information, authorized items)
  • Syndicated data
• Ability to prioritize and manage multiple accounts.
• Legally authorized to work in the U.S.

Benefits

• Competitive base salary and annual bonus (based on position level).
• Comprehensive medical, dental, and vision coverage.
• 401k with a generous company match.
• Incredible wellness benefits.
• Commuter benefits.
• Pet insurance.
• Generous PTO.
• Hybrid work model (Smart Work) promoting workplace flexibility.

Pay

Annual Base Salary Range: $75,000 to $100,000