Sales Operations Director

Essential Duties And Responsibilities

• Participate as an integral member of the Sales team for in-line products.
• Collaborate closely with Marketing and Sales to ensure information needs are identified.
• Update Salesforce reports and dashboards when necessary; weekly / monthly / quarterly reporting to senior management.
• Manage the customer service team and efforts for the Sales organization.
• Work with patient level claims, account, and Health Care Professional (HCP) sales data to answer business questions related to the brand, marketing, and market access analytics.
• Coach team members on solutions to complex customer service issues.
• Gain familiarity with patient journey, line of therapy and source of business analytics.
• Develop new capabilities to build analyses and models that utilize best practices and industry knowledge.
• Provide an objective and detailed understanding of current markets, product performance, customers, and competitors.
• Create value by adding own and synthesizing group insights into actionable reports.
• Participate in reporting projects that enhance the capabilities and effectiveness of the Marketing, Market Access (Managed Markets), and Sales in business analytics and data driven insights.
• Collaborate with internal experts in Analytics, Market Research, Marketing, Sales, Competitive Intelligence, and Market Access to generate robust market assumptions.
• Participate in key market analytics projects to inform strategic and brand planning, forecasting, and market access projects.
• Prepare and deliver sales analytic tools and technical training to new Commercial team members.
• Work with Sales team and other departments (e.g., IT, Finance, etc.) to ensure data quality, compliance and improve the quality of analytics.
• Identify and proactively seek out opportunities to automate processes to reduce errors and to free up time for more creative work on existing deliverables.
• Identify trends, opportunities, and risks within sales data and translate complex insights into actionable recommendations for sales leadership.
• Create and maintain executive-level dashboards and reports visualizing key performance indicators (KPIs) and business objectives.
• Support annual planning processes by providing data-driven insights for territory planning, quota setting.
• Leverage data analytics to support strategic sales business planning, including forecasting, performance tracking, market trend analysis, and opportunity identification.
• Collaborate cross-functionally to deliver actionable insights that inform decision-making and drive revenue growth.

Qualifications

• BA or BS in an analytical field such as statistics, operations research, management science / business, industrial engineering, economics, math, etc.
• 7+ years quantitative analytical or forecasting experience.
• 5+ years pharmaceutical analytics / sales / managed markets experience.
• Experience building a Salesforce system and managing implementation projects.
• Knowledge of U.S. health care market.
• Grasp key issues quickly, understand the "big picture" and link market insights to larger issues.
• Ability to manage multiple high priority tasks and deliver highest quality output in the face of day-to-day deliverables.
• Ability to effectively manage through ambiguity in assigned work tasks.
• Detail oriented with excellent customer service, organizational and interpersonal skills.
• Ability to work creatively, analytically and independently in a problem-solving environment.
• A positive attitude, flexibility and a proactive thought process.
• Synthesizes disparate data sources to create unique business insights.
• Ability to read, analyze and interpret scientific and technical information and data.
• Excellent communication & presentation skills, both verbal and written.
• Demonstrated competence in analytic methods, statistical analysis and common sales reporting metrics.
• Ability to learn and integrate complex information, and communicate key insights in clear, concise fashion to team members.
• Utilize creativity and ingenuity to develop solutions to complex problems, formulate strategies and approaches that may fall outside historical norms.
• Excellent MS Office skills.
• Experience with Business Intelligence tools such as Tableau or similar preferred.