Sales Operations & Customer Experience Manager

Location: On-site | 5720 W Minnesota Street, Indianapolis, IN 46241 Hours: Monday–Friday, 8:00 AM – 5:00 PM About Quest Safety Products Quest Safety Products Inc. is a growing safety and supply chain company serving critical markets including life sciences manufacturing, energy, utilities, construction, and nuclear safety. As both a full-line safety distributor and manufacturer of disposable protective apparel, we help customers protect their people, products, and operations through quality products, technical expertise, and reliable support. Quest is certified ISO 9001, rated in the top 22% by EcoVadis for sustainability, recognized as a Top 50 SBA HUBZone company in America, and named an SBA Small Business of the Year in 2025. About The Role Quest Safety Products is entering an ambitious new phase of growth. We are building the people, systems, technology, and operating discipline needed to scale nationally while continuing to deliver exceptional customer experience. We are seeking an experienced Sales Operations & Customer Experience Manager who can strengthen sales execution, improve cross-functional coordination, and protect the time our sales team spends with customers and prospects. This is a high-impact opportunity for a candidate who enjoys creating structure, solving problems, using data to improve performance, and helping a growing organization operate at a higher level. What You Will Lead Sales Systems, Reporting & Productivity Lead the administration and continuous improvement of Salesforce and related sales tools. Improve CRM adoption, data quality, dashboards, forecasting, KPI reporting, and pipeline visibility. Identify and reduce non-selling activities that pull the Sales team away from customers and growth opportunities. Customer Execution & Strategic Account Support Coordinate customer-critical orders, backorders, substitutions, pricing requests, and escalations. Improve quote turnaround time, order visibility, ETA communication, and follow through. Support customer onboarding, strategic accounts, VMI programs, account reviews, and QBR preparation. Cross-Functional Coordination & Process Improvement Serve as an operational bridge between Sales, Customer Service, Purchasing, Warehouse, Operations, Accounting, and other departments. Clarify ownership, deadlines, next steps, and escalation paths for customer-impacting issues. Turn recurring delays, errors, handoff gaps, and unclear ownership into practical, repeatable process improvements. Sales Enablement, Marketing & Events Coordinate sales presentations, product materials, campaigns, product launches, and trade show preparation. Support the operational onboarding and process training of new Sales team members. Ensure even leads are captured, assigned, entered in Salesforce, and followed through. What We Are Looking For Bachelor’s degree required. 5+ years of experience in sales operations, business operations, customer service leadership, order management, distribution operations, project coordination, and/or a related field. Demonstrated experience implementing, administering, or significantly improving Salesforce or a comparable CRM platform. Strong proficiency in Microsoft Excel, Word, and PowerPoint Proven ability to manage multiple priorities, influence across departments without direct authority, and follow issues through to completion. Strong analytical thinking, communication, problem solving, organization, and attention to detail. Experience That Will Help You Stand Out Experience in B2B distribution, manufacturing support, safety products, life sciences, ERP or order-management systems, inventory visibility, sales enablement, trade shows, and/or EOS. WHY THIS ROLE MATTERS The right person will help the Sales team spend more time selling, give customers faster and more reliable communication, improve visibility and accountability across departments, and build the operational foundation needed to support Quest’s next stage of growth. Benefits Competitive salary with annual merit adjustments based on performance and company metrics Medical, dental, and vision insurance plans Life insurance provided by the company (no cost to employees) Paid vacation, sick, and personal days Paid holidays Retirement plan with up to 3% company match A company with a personal development and growth mindset Quest is committed to an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. #Hiring #IndianapolisJobs #SalesOperations #CustomerExperience #Salesforce #ProcessImprovement #B2BDistribution #QuestSafetyProducts