Customer Service - Operations Manager, Customer Experience

Job Summary

GAT is seeking a Full Time, Non-Exempt Operations Manager with a strong drive for results and continual improvement. The role involves establishing safety policies, procedures, and working conditions, conducting safety meetings, and ensuring compliance with regulatory agencies.

Job Duties

• Conduct monthly safety meetings for all employees
• Conduct flight audits, station audits, and "at risk" behavior audits
• Communicate safety policies and procedures to all employees
• Coordinate activities to maintain a safe work environment
• Work with Customer to determine manpower requirements
• Oversee recruiting and placement efforts to meet staffing requirements
• Ensure compliance with regulatory agencies
• Investigate and report incidents of aircraft damage or employee injury
• Administer personnel evaluations and conduct disciplinary actions
• Coordinate purchases and ensure adequate supplies
• Review and monitor operational reports
• Investigate service failures and chargeable delays
• Administer station operational plans
• Liaise with customers, airport authorities, and other stakeholders
• Attend and participate in various meetings and inspections

Requirements

• Strong understanding of Airline Customer Service Operations
• At least 18 years old, basic computer experience (6 months+), typing at least 35 words per minute
• 4 year college degree in relevant field or equivalent experience
• High school diploma, GED, or equivalent work experience, high attention to detail
• Fluent in English, good communication skills, friendly personality
• Free of disqualifying crimes, passed a pre-employment drug test
• Reliable transportation, ability to work weekends, holidays, and days off

Benefits

A competitive salary, great benefits, and a creative and energetic work environment.

Pay

Competitive salary based on qualifications and experience.

Schedule

Full-time, non-exempt position requiring flexibility to work weekends, holidays, and days off.

Qualifications

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Must be able to read, speak, and understand the English language fluently.

Skills

Strong understanding of Airline Customer Service Operations, basic computer skills, attention to detail, excellent communication skills, ability to work in a fast-paced environment, and reliability.

Benefits

Great benefits package, including health insurance, retirement plans, and paid time off.