Sales Operations Coordinator

About the role

Join the Wagner family, a market-leading manufacturer of innovative coating technology. We seek talented individuals who want to learn, grow, and contribute to shaping the future of coating technology.

Responsibilities

• Perform customer item setup, SKU maintenance, and product updates in customer portals and internal systems.
• Maintain customer records, pricing files, and account documentation.
• Cook product transitions and assist with new item introductions.
• Support customer compliance documentation and required forms.
• Assist Sales Managers with account maintenance and customer requests.
• Support promotional setup and execution.
• Complete online retail price checks and competitive monitoring.
• Monitor iMAP pricing and escalate violations.
• Coordinate assigned tasks for customer and internal projects.
• Follow project timelines and communicate status updates.
• Work cross-functionally with Marketing, Product Management, Customer Service, and Supply Chain to complete assigned deliverables.
• Manage end-to-end coordination for tradeshows and industry events, including logistics planning, booth setup requirements, product shipments, and vendor deadlines.
• Coordinate product samples, marketing materials, and shipping timelines to ensure everything arrives on time and in order for each event.
• Track event deadlines, registration requirements, and exhibitor submissions across multiple shows simultaneously during peak tradeshow season.
• Serve as the internal point of coordination between Sales, Marketing, and Operations to align on event deliverables and ensure nothing is missed.
• Maintain tradeshow calendar and post-event follow-up documentation.
• Maintain customer portals and digital assets.
• Organize documentation and standard operating procedures.
• Support trade shows, customer events, and special projects.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or related field preferred.
• 2+ years of experience supporting sales, customer service, retail operations, or analytics.
• Strong organizational skills.
• Excellent attention to detail.
• Ability to manage multiple priorities.
• Proficient in Microsoft Excel, PowerPoint, and Outlook.
• Strong written and verbal communication.
• Customer-focused mindset.
• Demonstrates Wagner Values.

Benefits

• Starting at 4 weeks PTO per year
• 401(k) and a company match
• Profit Sharing
• Medical + Company HSA contribution
• Wellness Program
• Dental Vision Life Insurance
• Disability
• 6 Weeks Parental Leave
• Long term care insurance
• Tuition reimbursement
• Employee Resource Groups
• On-Site Café
• On-Site Gym

Pay

$50,000-$62,000 + bonus program

Position Objective

The Sales Operations Coordinator provides operational and administrative support to the Sales organization by ensuring accurate execution of account maintenance, customer requests, reporting, and day-to-day sales support activities. This role enables Sales Managers to focus on customer relationships and revenue growth while maintaining high levels of customer service and operational excellence.