Sales Operations Coordinator - Administrative Asst III

About the role

The Sales Admin III supports the virtual sales team with day‑to‑day operations, including assigning tours and leads, Salesforce reporting, contracts and signings, equipment management, basic tech troubleshooting, and general sales support. This is a hybrid position requiring prior timeshare sales and/or timeshare operations experience, and seeks an organized, tech‑savvy individual comfortable in a fast‑paced sales environment.

Responsibilities

• Assign leads/tours in rotation and manage/open tour waves/allotments in Tour Management
• Keep SharePoint presentation material updated
• Perform basic IT problem solving for agents and managers as needed
• Ensure the team follows SOPs for uploading presentations
• Communicate with Sales and Marketing leaders regarding tour wave changes and resolve issues promptly
• Record all tours/sales accurately in Salesforce
• Distribute equipment to remote workers and provide requested information for accurate reporting
• Pull and distribute Power BI profiles and Tour Histories to agents
• Assist owners and agents through the signing and documentation process, including follow‑up contacts
• Work with marketing to reschedule or move tours as needed
• Submit contract information and monitor Creative Signings processes
• Assist management in securing sales, submitting correct paperwork, and ensuring proper call disposition in Salesforce for accurate reporting
• Manage phone calls, correspondence, and compliance
• Partner with leaders to ensure company policies and procedures are adhered to
• Provide research assistance with II/RCI/Registry memberships, Club enrollment, deeding, financial information/history, and escalations
• Execute communication with all affiliated departments to keep Sales and Marketing administrative processes efficient, consistent, and compliant
• Perform all pertinent administrative responsibilities to support successful Sales and Marketing operations

Requirements

• Previous timeshare sales and/or timeshare operations experience
• Organized, tech‑savvy, and comfortable working in a fast‑paced sales environment

Qualifications

• High school diploma, GED, or equivalent
• Advanced knowledge of Microsoft Excel
• Minimum of 3 years’ timeshare sales experience
• Nevada Timeshare Sales License required (or willingness to obtain)

Skills

• Strong organizational abilities
• Technical proficiency with Salesforce, SharePoint, Power BI, and Microsoft Office
• Effective communication and interpersonal skills
• Ability to troubleshoot basic technical issues
• Adaptability to changing priorities and schedules

Pay

$22/hour

Schedule

Schedules vary based on business needs and may include nights, weekends, and holidays. Flexibility to work outside of departmental operating hours is required.