Sales Operations Analyst

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products, and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership.

About the role

This is an individual contributor position which works under regular supervision supporting the Business Development team and primarily works with the sales team, sales management, and sales operations.

Responsibilities

• Supports sales management special projects in support of the sales team and goals.
• Collects data, analyzes, and reports information regularly and on an ad-hoc basis on competitive comparisons, special programs, customer-provided volume data, and others as assigned.
• Produces actionable reporting and analysis to drive performance as requested and directed.
• Creates, maintains, and improves current dashboards and reporting to meet evolving business requirements.
• Manages the queue for sales team’s inquiries and resolves all sales inquiries in the sales team’s queue.
• Conducts analysis of inquiries and reports to management quarterly to suggest training needs or enhancements to systems and processes.
• Supports a Sales Region in partnership with a Senior Sales Operations team member.
• Coordinates, manages, and develops materials for Business Development team meetings.
• Responsible for timely reporting and analysis to management of Business Development meetings.
• Provides administrative support for the department.
• Acts as an additional resource on ongoing project teams, as assigned.
• Collaborates with project teams and key stakeholders to ensure customer needs, customer experience, and the sales team needs are evaluated.
• Provides support for analysis and obtaining sales team feedback.
• Responsible for testing systems and reports as assigned.
• Performs other duties as assigned by management.

Requirements

• Bachelor’s degree and two to three years of directly related experience or the equivalent combination of education and experience.
• Analytical and research experience required.
• Experience working within a sales environment preferred.
• Project team management experience preferred.
• Experience with system testing and implementation preferred.
• Advanced computer skills with all Microsoft Programs, specifically Microsoft Excel.
• Experience with Dashboard systems, e.g., Power BI.
• Excellent verbal and written communication skills.
• Ability to work productively as part of a team and as an individual contributor.
• Sound analytical and decision-making skills.

Benefits

• Competitive salary.
• Comprehensive benefits package including paid time off, medical, dental, vision, 401(k), and disability benefits.

We work to maintain a positive environment for our employees, where people can learn and grow with the company.