Sales Operations Analyst

Job Summary

As the Sales Operation Analyst, this role focuses on supporting sales operations and performance through data analysis, contract management, and cross-functional collaboration. It involves providing insights to sales leadership for resource planning, managing contract workflows and approvals, and ensuring accuracy in CRM systems and marketplace offers.

Job Duties And Responsibilities

• Analyze performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders
• Provide insights and data that enables region sales leadership to properly allocate resources for all territory sales roles in the organization
• Lead collaboration with Finance, Legal, Security, Delivery and Sales to consolidate business-level inputs for legal counsel to review contracts
• Review and approve straightforward contracts (within playbook) or determine when contracts need to be sent for legal review
• Create and publish private offers within AWS, Azure, and GCP marketplace portals, ensuring all configurations, billing terms, and product SKUs are accurate
• Cook up and publish approval workflows and ensure timely internal approvals before offer submission
• Manage standard contract templates and version control. Prepare a clean copy of documents when redlines are acceptable (within playbook or advised as acceptable per legal.)
• Aid in building approval processes within Salesforce for deal and contract approvals
• Audit, update, or flag contractual data entered into other systems
• Understand key metrics to include outside data, year-over-year performance and run rates in relation to overall company goals with a bottom-up approach
• Work directly with Sales Operations leadership on business-critical reporting needs
• Manage, resolve, and route CRM related issues/requests from sales associates
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform)

Skills You Must Have (Experience & Education)

• Experience (4 years) in SaaS contracts, specifically supporting the full sales contract lifecycle
• Effective communication, negotiation, and interpersonal skills
• Exceptional attention to detail, and talent for accuracy and precision
• Deep understanding of contracts, contract governance, contractual language, and the contract lifecycle
• Critical thinking skills and the ability to research and understand legal and financial implications
• Project experience; excellent follow up and task management skills
• Understanding of SaaS businesses, specifically data processors
• Familiar with GDPR and CCPA
• Highly proficient in Microsoft Word, Excel and PowerPoint
• Advanced level user experience in Salesforce CRM
• Experience/knowledge of Salesforce CPQ (or other CPQ systems), Contract Lifecycle Management or similar contract management systems is strongly desired
• High level of professionalism and the ability to build relationships and interact at all levels and cross-functionally
• You must be process and data driven
• A strong sense of business acumen, initiative, and ownership
• Develops strong working relationships with sales, finance, legal, and alliances
• Learn quickly when facing new challenges; thrives on fast-paced environment
• Adapt well to change and view new experiences as growth opportunities

Pay

Overall Market Range: $45,000—$84,000 USD