Sales Operations Analyst

Location: San Jose, CA | Type: 18 month contract | Work Model: Hybrid – Tuesday, Wednesday and Thursday onsite

Overview

Support Quote-to-Cash operations by managing sales and order processes, maintaining system data, and coordinating activities across Sales, Finance, Legal, and Operations. This role supports SAP and Salesforce-related processes to improve operational efficiency and business performance.

Responsibilities

• Manage Quote-to-Cash activities, including quote processing, order management, billing support, return merchandise authorizations (RMAs), and order tracking.
• Maintain and update customer, product, pricing, and order data within business systems to support operational accuracy and reporting.
• Support SAP and Salesforce processes, including data maintenance, troubleshooting, reporting, and user support activities.
• Analyze operational data and performance metrics using Excel and reporting tools to identify trends, monitor backlog, and support process improvement initiatives.
• Coordinate with Sales, Finance, Legal, and Operations teams to facilitate approvals, documentation, order fulfillment, and other business-critical workflows.

Requirements

• Experience supporting Quote-to-Cash (Q2C) processes, including quoting, order management, fulfillment, billing, or related sales operations activities.
• Proficiency with Microsoft Excel, including data analysis functions such as PivotTables, formulas, and VLOOKUP/XLOOKUP.
• Experience working with enterprise business systems; SAP SD/MM and Salesforce experience preferred.
• Knowledge of data management, reporting, data quality, and system support processes within a sales or operations environment.
• Associate degree, bachelor's degree, some college coursework, or equivalent relevant professional experience preferred.

Pay

$45-50/hour, depending on qualifications

Schedule

40 hours per week

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision.
• Spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.