Sales Operations Analyst

Position Summary

The Sales Operations Analyst reports to the Division Manager of Strategic Accounts and supports the ongoing requirements of IPS' Strategic Account customers, and plays a key role in ensuring operational excellence. The position’s priorities include project management, sales reporting, customer analysis, problem resolution, and business improvement. Serving as a trusted resource to the Strategic Accounts team, this role helps coordinate communication across departments, manages follow-through on customer initiatives, and ensures IPS is positioned for success with its Strategic Account partners.

Position Responsibilities

• Prepare sales reports to discover insights, identify areas for improvement, and support customer presentations.
• Cook up internal resources to manage onboarding of new business and transitions with customers.
• Aid National Account Managers, Coordinators, and Liaisons with problem resolution and issues that negatively impact customer service levels.
• Build a close working relationship with other IPS departments to ensure effective communication and successful execution of joint initiatives.
• Track progress against customer agreements, including productivity improvement and cost-savings commitments.
• Partner with the Procurement team to identify cost-saving opportunities and implement them successfully without impacting customers.
• Work with the Division Manager to build a support team and systems that enable the continued growth of the National Account business at IPS.
• Lead or assist with project management initiatives as assigned.

Essential Skills and Experience

• High initiative and eagerness to continuously improve existing processes
• Strong interpersonal, time management, and communication skills
• Proven ability to resolve issues quickly and professionally while maintaining strong relationships with customers and internal teams
• Analytical skills using data from different sources to support decision-making and identify opportunities for improvement
• Ability to lead and develop others while working collaboratively to achieve shared goals
• Dependable, adaptable, and detail-oriented, with the ability to manage multiple priorities effectively
• A proactive, solutions-oriented mindset and a commitment to delivering results

Beneficial Skills and Experience

• Bachelor’s Degree
• 7 or more years of work experience in a similar role
• PC proficient in Windows-based programs and the internet
• Strong expertise with PowerPoint and Excel
• Familiarity with Power BI or other reporting tools is a plus

Why You’ll Love Working Here

• Competitive pay
• No nights or weekends
• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage, and an Employee Assistance Program (EAP)
• 401(k) with company contributions
• Modern campus perks include an onsite gym, pickleball court, monthly food trucks, and an on-site ice cream machine!