Sales Operations Analyst

About the Company

The Swatch Group is the world's leading manufacturer of finished watches, encompassing 16 watch brands across all price segments. The Group also produces and sells jewelry, watch movements, and components. Its portfolio includes prestigious brands such as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, and Flik Flak. Swatch Group operates a robust distribution and multi-brand retail network, including Tourbillon and Hour Passion boutiques, and is a key player in advanced nanomechanical, nanoelectronic, and Bluetooth technologies for watchmaking and other industries.

About the Role

The Sales Operations Analyst supports wholesale sales performance, inventory planning, and operational execution across the U.S. market. This role partners with Sales, Finance, Marketing, Logistics, Retail Partners, and Headquarters to drive accurate forecasting, optimize inventory allocation, manage wholesale operations, and deliver actionable business insights. It combines analytical expertise, operational coordination, and cross-functional collaboration to maximize sales opportunities, improve inventory productivity, and ensure seamless execution of commercial initiatives.

Responsibilities

• Sales Planning
  • Develop weekly and monthly sales forecasts to support inventory planning, commercial strategy, and business objectives across the USA.
  • Analyze sales data (sell-in and sell-through) and inventory performance; identify business trends and risks, monitor KPIs, and develop recommendations for strategic decision-making.
  • Identify opportunities to increase sales and expand business with existing accounts.
  • Communicate regularly with Brand Manager on the status of accounts.
  • Liaise with Headquarters to coordinate product releases, launches, and allocation planning.
• Inventory Management & Analysis
  • Proactively manage inventory and present detailed business reviews by door and key account.
  • Compile monthly inventory and sell-out reports per POS, including reorder proposals.
  • Monitor core collection performance at the point of sale, evaluate sell-through trends, and optimize product availability based on client demand and commercial priorities.
  • Manage assortments, placement, and distribution to maximize brand representation, retail sales, and turn goals.
  • Analyze inventory risks and opportunities to support allocation decisions and inventory optimization across the network.
• Operations
  • Manage wholesale order execution, coordinate product shipments, and oversee inventory transfers to ensure timely fulfillment and operational efficiency.
  • Lead end-to-end planning and execution of product consignments for retailer events and brand activations, including approvals, inventory selection, shipment coordination, inventory tracking, and returns.
  • Oversee carnet shipments and returns for international inventory movements while ensuring operational compliance and efficient inventory flow.
  • Prepare and process invoices and operational documentation to ensure accurate financial reporting and operational execution.
  • Coordinate with third-party vendors to support operational initiatives.
  • Execute and administer wholesale sales incentive programs while supporting sales objectives and program execution.
• Cross-Functional Collaboration
  • Partner with Headquarters and cross-functional stakeholders—including Finance, Warehouse Operations, Logistics, Import/Export, Legal, Sales, Marketing, and E-commerce—to coordinate inventory movements, implement pricing updates, obtain approvals, resolve operational challenges, and support commercial initiatives.
  • Maintain inventory records and operational reporting within SAP, Cegid, and MyStores, ensuring data integrity and providing business insights to support planning and decision-making.
  • Liaise with Marketing and PR to coordinate event calendars, pop-up activations, and product placements while aligning inventory planning with brand and commercial objectives.
• Perform all other duties assigned by Management.

Requirements

• Education & Experience
  • Bachelor's degree in Business Administration, Finance, Economics, Supply Chain Management, Operations, Merchandising, or a related field.
  • 3+ years of experience in Sales Operations, Inventory Planning, Demand Planning, Business Analysis, Wholesale Operations, or a related field.
  • Experience supporting wholesale, retail, luxury, fashion, beauty, or consumer goods businesses preferred.
  • Able and willing to travel up to 20% of the time as required.
• Skills
  • Strong analytical skills with the ability to interpret sales, inventory, and performance data and provide actionable recommendations.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with ERP and inventory management systems such as SAP, Cegid, or similar platforms.
• Physical Requirements
  • Primarily a sedentary office position requiring the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move up to 25 lbs.
  • Finger dexterity is necessary.
• Additional Requirements
  • Positive attitude and strong work ethic.
  • Eagerness to learn, take initiative, and grow within the organization.
  • Team-oriented mindset with strong collaboration skills.
  • Ability to adapt to changing priorities and support evolving business needs.
  • Strong interpersonal and communication skills.
  • Ability to work effectively in a fast-paced environment.

Benefits

• Excellent health, dental, and vision insurance (employee and dependents eligible on the 1st of the month following 30 days; generous employer contribution).
• Immediate participation in the 401(k) plan with 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution).
• Company-paid life insurance and long-term disability.
• 18 days of PTO per year.
• Special bucket of sick time per year.
• Extended paid time for medical, parental, and military leave.
• Holiday pay.
• Voluntary FSA, short-term disability, and accident/hospital indemnity insurance.
• Employee product discount.

Location: 800 Waterford Way, Miami, FL 33126, United States.