Sales Operations Analyst

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Manage multiple concurrent interactions, escalate issues when necessary, and ensure all customer inquiries are resolved promptly and satisfactorily.

Responsibilities

• Handle inbound calls, emails, chats, and social media messages from customers
• Resolve customer issues and inquiries efficiently and effectively
• Evaluate customer needs and provide personalized solutions
• Escalate complex issues to supervisors or technical support teams
• Monitor and maintain high levels of customer satisfaction
• Follow up on customer interactions to ensure satisfaction
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Experience in customer service or related field preferred

Qualifications

• Proficiency in Microsoft Office Suite
• Knowledge of CRM systems (optional)

Skills

• Customer service skills
• Technical troubleshooting skills
• Interpersonal skills
• Time management skills
• Adaptability and flexibility

Benefits

• Competitive salary
• Flexible working hours
• Health insurance
• 401(k) plan
• Professional development opportunities

Pay

$20 - $25 per hour based on experience

Schedule

Variable schedule to accommodate customer demand