Sales Operations Analyst

Key Responsibilities

• Maintain the quality, accuracy, and completeness of customer, contact, account, and opportunity data within Spiro CRM and Dynamics 365.
• Ensure sales representatives close out or update activities and tasks.
• Maintain target account lists and market segment classifications.
• Support market mapping initiatives by collecting, validating, and organizing account data.
• Associate Microsoft Dynamics 365 quotes and orders with corresponding Spiro opportunities.
• Monitor pipeline health, opportunity aging, and next-step compliance.
• Track and monitor weekly sales activities and CRM compliance.
• Maintain target account lists and market segment classifications.
• Support account prioritization, share-of-wallet analysis, and whitespace opportunity identification.
• Maintain, and enhance Power BI/Spiro dashboards and commercial reports.
• Support executive presentations and leadership reviews with accurate commercial data and insights.
• Identify opportunities to improve sales workflows and operational efficiency.
• Support adoption and continuous improvement of AWG’s Sales App, Spiro and commercial technology ecosystem.
• Coordinate weekly sessions to review lost opportunities reports.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, Information Systems, Data Analytics, Supply Chain, or related discipline.
• 2–5 years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or a related field.
• Technical Skills: Advanced Microsoft Excel, Microsoft Power BI, CRM Systems, Microsoft Dynamics 365 (preferred), Spiro CRM (preferred), SQL (preferred), Microsoft Power Automate (preferred).