Sales & Operations Advisor

About the role

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. As a Sales and Operations Advisor, you will focus on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. You will ensure each customer either completes a purchase or understands the next steps to do so. In addition to customer engagement, you will support dealership operations by completing required tasks, maintaining compliance, and helping ensure a consistent, high-quality customer experience.

Responsibilities

• Build strong partnerships with customers, guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi-phase, learn-and-earn role (Levels 0–4), assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Requirements

• High School Diploma or GED required; Associates or bachelor’s degree preferred OR equivalent experience.
• 3+ years of related work experience.
• Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

Benefits

• Medical, dental, and vision: DriveTime covers a sizable amount of insurance premiums to ensure top-tier healthcare coverage.
• Retirement: 401(K), company-paid life insurance policy, short and long-term disability coverage.
• Growth Opportunities: DriveTime is committed to providing employees with opportunities to grow professionally, with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement: Financial support for professional development.
• Wellness Program: Includes self-guided coaching and journeys, cash incentives, and discounts on medical premiums through engaging in fun activities.
• Competitive Pay: Across the organization, with monthly bonus share, sales contests, and other perks.
• Work Schedule: Consistent schedule with Sundays off to support work/life balance.
• Paid Time Off: Includes wellness days, holidays, and vacation time (for all full-time roles). Part-timers earn vacation time based on hours worked.
• Training and Development: World-class training programs to certify on higher levels and prepare for the next role.

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees reporting they feel at home here.