Sales & Operations Advisor

About the Role

The Sales and Operations Advisor at DriveTime Family of Brands focuses on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. They ensure each customer either completes a purchase or understands the next steps to do so. Additionally, the Advisor supports dealership operations by completing required tasks, maintaining compliance, and ensuring a high-quality customer experience.

Responsibilities

• Build strong partnerships with customers, guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle, including securing appointments and converting visits into completed sales.
• Perform operational tasks such as opening/closing the store, cash handling, inventory management, audits, and administrative duties.
• Maintain expert knowledge of dealership inventory, financing options, and sales processes.
• Continuously develop sales competencies, including negotiation and customer experience skills.
• Collaborate with team members to foster a positive and effective work environment.
• Deliver a tailored customer experience and introduce customers to the DriveTime family of companies.
• Serve as a training partner for new Sales and Operations Advisors.
• Execute company directives and actively participate in training and development.
• Progress through a multi-phase, learn-and-earn role, assuming increasing responsibilities as certification is achieved.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred OR equivalent experience.
• 3+ years of related work experience.
• Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance and delivering high-quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and background check.

Physical Demands

• Must remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to operate a computer and office equipment.
• Frequently communicate with internal and external customers.
• May require moving objects up to 20 pounds.

Benefits

• Medical, dental, and vision insurance with a significant portion of premiums covered by DriveTime.
• 401(K) plan.
• Company-paid life insurance and short/long-term disability coverage.
• Tuition reimbursement for professional development.
• Wellness program with cash incentives and premium discounts.
• Competitive pay and consistent work schedule, including Sundays off.
• Monthly bonus share, sales contests, and other recognition perks.
• World-class training and development opportunities.
• Paid time off, including wellness days, holidays, and vacation time.

Additional Information

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees feeling at home. Recognized for diversity, culture, leadership, and as one of Phoenix Business Journal’s Healthiest Employers. Hiring is contingent upon successful completion of background and drug screening. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.