Sales & Operations Advisor

About the role

DriveTime Family of Brands is the largest privately owned used car sales, finance, and servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas. The company creates opportunities and improves the lives of customers and employees by placing the right customer in the right vehicle on the right terms and guiding them toward ownership. With a transparent pricing approach that eliminates haggling and gimmicks, DriveTime operates dealerships and reconditioning centers nationwide, breathing new life into pre‑owned vehicles.

Responsibilities

The Sales and Operations Advisor focuses on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. They ensure each customer either completes a purchase or understands the next steps to do so. In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver a consistent, high‑quality customer experience.

Requirements

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 3+ years of related work experience; minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high‑quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.
• Physical demands: Must be able to remain in a stationary position at least 75% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc.; requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery; frequently communicate with internal and external customers; must be able to exchange accurate information; this position could require moving objects up to 20 pounds.

Skills

• Build strong partnerships with customers who