Sales & Operations Advisor

Responsibilities

• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Support dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver consistent, high-quality customer experience.
• Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.

Requirements

• A High School Diploma or GED, or equivalent experience.
• Minimum of 3 years of related work experience, preferably in sales and retail operations.
• Proven success in driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver's license and acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and a background check.

Qualifications

Physical Demands: Must be able to remain in a stationary position at least 75% of the time. Occasional movement about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequent communication with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance policy.
• Short and long-term disability coverage.
• Tuition reimbursement.
• Wellness program.
• Gratitude is Green.
• Paid time off.
• Great Place to Work Certification.
• Comparably Awards: Best Company for Diversity, Best Company Culture, and Best Company Leadership.