Sales/Marketing: Field Service Associate
Job Description
Cook up to 4-hour live interactive software presentations/trainings in a medical environment
Perform onsite installations of photographic hardware equipment and Canfield computer software
Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software
Post-sale customer account management, including scheduling additional trainings and periodic check-ins
Provide feedback to product management and development teams continually
Document customer activity and training notes in thorough service reports
Core Requirements
- An associate’s degree or equivalent and minimum 3 years in a professional corporate setting
- Proficiency with Microsoft Office
- Willingness to travel up to 30%, at times on short notice, with the ability to lift, move, and carry equipment up to 50 lbs regularly
- Adaptability and problem-solving skills to troubleshoot issues in a fast-paced environment as well as provide guidance on how to best leverage software tools
- Experienced with utilizing all aspects of computer technology as well as utilizing basic hardware tools
- Strong time management, organizational, and critical thinking skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules
Desired
- Experience in the medical and/or aesthetic industry
- Public speaking/presentation experience and photography knowledge is advantageous
- Bi-lingual a plus
Benefits
- Paid days off
- Medical, dental, and vision insurance
- May be eligible for a discretionary bonus
- A 401(k) plan with employer match (currently set at 50%)
Pay
The anticipated salary range for the position is $50,000.00-$70,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions.
Schedule
This is a full-time position with flexible scheduling to accommodate the needs of the client base and the company.