Sales & Marketing Director

About the role

Join our DYNAMIC team at Bickford Senior Living as a Family Advocate! The Family Advocate is the sales leader that drives occupancy and revenue in a Bickford Branch. This is done while maintaining a high degree of empathy and compassion for the senior and their family as they journey through the effects of aging.

Responsibilities

• Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family.
• Manages the customer relations management tool (CRM) to ensure follow-up is documented and organized.
• Ensure Branch staff are appropriately trained to engage in phone and tour hospitality.
• Helps to manage the move-in process to ensure a smooth transition for residents and their families into the Branch.
• Identify and build relationships with community professionals to maximize referred leads.
• Ensure Branch is appropriately staged to maximize the customer’s experience.
• Ensure weekly and quarterly goal-setting meetings are completed with members of the Branch Leadership team.

Qualifications

• High-school diploma or GED required.
• Bachelor’s degree in sales or marketing preferred.
• Experience in senior housing sales leadership is preferred but not required.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications
• Possess written and verbal skills for effective communication
• Competent in organizational and time management skills
• Demonstrates good judgment, problem-solving, and decision-making skills
• A valid driver’s license and a driving record consistent with Bickford’s insurance carrier guidelines.

Benefits

• Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)
• Bonus Opportunities!
• Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability
• Benefits start the 1st of the month following 30 days of employment
• Prescription savings plans
• All employees are eligible for 401(k) with employer match

Pay

• Pay available daily
• Bonus eligible