Sales & Marketing - Community Manager I **Remote**

About the role

We are looking for a Community Manager I to manage social media communities, engage directly with consumers, and represent the brand across owned social channels. This role is ideal for someone with hands-on Sprinklr experience and a strong background in social media engagement and copywriting.

Responsibilities

• Manage social media communities and engage with consumers.
• Handle both proactive and reactive consumer interactions.
• Monitor social channels, identify opportunities, and flag issues.
• Create FAQs, consumer responses, and social media content.
• Maintain brand voice and create culturally relevant, social-native engagement.
• Collaborate with cross-functional teams and external agencies.

Requirements

• Bachelor’s degree required.
• English as a first language.
• 1–2+ years of experience in community management/social media.
• Hands-on Sprinklr experience is required.
• Strong social media copywriting and editing skills.
• Knowledge of social media risk management and identifying emerging risks.
• Knowledge of current social media trends and best practices.
• Strong communication and collaboration skills.

Nice to Have

• Bilingual in Spanish or French.
• Personal or professional experience related to baby/child care.

Pay

$23–$25/hour

Schedule

Monday–Friday, with shifts scheduled between 8:00 AM–9:00 PM CT. Occasional weekend coverage may be required: Saturday & Sunday, 9:00 AM–5:00 PM CT.

Contract: 12 months with possible extension.