Sales Manager - West (Phoenix)

Sales Manager - West Location: Greater Phoenix, AZ - hybrid, transitioning to an office-based team Reports to: President, North American Operations About Our Client Our client is the leading North American supplier of luxury, made-to-order structures for high-end residential and specialist commercial customers, and a wholly owned subsidiary of an international manufacturer with a worldwide reputation for design, strength, quality and lasting performance. Each product is individually designed to the customer's specification. Role Brief Our client is strengthening its sales team with a focused, innovative, data-driven Sales Manager who will report directly to the President of North American Operations. You will lead, manage and coach the West region sales team to deliver the excellent customer journey the brand's reputation is built on. Main Duties And Responsibilities The Sales Manager will oversee end-to-end performance, including managing sales executives (with future investment and growth in headcount) and sales support, and is accountable for driving profitable sales throughout the West region of North America. Responsibilities include, but are not limited to: Lead and optimize a multi-location sales team, growing the business in all regions through every member of the teamWork closely with company directors to set annual customer sales budgets and continuously monitor them to ensure they are achievedNurture relationships and maintain contact cycles with prospective customersPlay a key part in supporting a customer-focused sales approachRecognize and act on potential areas of growthMonitor market trends, competitor activity and customer feedback, and adjust sales strategies accordinglyAchieve US customer sales budgets, including sundry sales and sales support; manage agreed KPIs including calls, site visits and salesMonitor and enforce company processes and proceduresContinue developing best-practice processes, reporting frameworks and performance metricsUnderstand the key points of the sales process and drive positive behaviors into the teamUnderstand numbers and statistics and act on the resultsCollaborate with marketing to develop effective sales and marketing campaignsDevelop sales plans and strategies aligned with corporate objectives and market growthConduct structured staff reviewsLead daily, weekly and/or monthly team sales meetings with agreed actions and reviewsIdentify new business opportunities, potential clients and strategic partnerships (e.g., garden center partnerships, public structures)Stay current on industry developments, emerging technologies and sales management best practices to drive continuous improvementContinually review the overall customer journey and experience throughout the sales process and implement agreed changes Role Requirements Previous leadership experience in the sector or a similar high-end, customer-facing retail environment; an ideal opportunity for an intellectually robust, ambitious manager during an exciting period of growthSenior sales leadership experience in a luxury, high-value product environmentStrong track record in luxury B2C sales, with expertise in the customer journey and experience demanded by customers with exacting requirements; the product is 100% 'want-based'Success building a consistent sales pipeline across long sales cyclesStrong leadership skills with the ability to motivate and develop a high-performing sales teamExcellent problem-solving and organizational skillsStrong sales-based IT skills (Microsoft NAV or similar CRM, and Microsoft Office)Self-motivated and adaptableOutstanding interpersonal and negotiation skillsConfident dealing with people at all levels of an organizationStrong business acumen and deep understanding of sales processes and methodologiesStrategic mindset with the ability to analyze market trends, identify opportunities and formulate effective sales strategiesDemonstrated success achieving sales targets and driving profitable revenue growthStrong customer, stakeholder and relationship management skillsTenacious, team-focused work attitudeAbility to meet targets and deadlinesExperience managing remote, high-quality sales executivesMonthly reviews and coaching ability, including developing people and your own self-developmentAble to recognize shortfalls within a team and address themAble to compile data; technologically mindedA luxury brand mentality and approachAbility to thrive in a fast-paced, dynamic environment and adapt to changing prioritiesBased in the Greater Phoenix, AZ areaAbility to reliably travel 3-5 days per month, with occasional international travel (valid passport required)Offer subject to references and a background check Compensation: $120,000-$140,000 base plus company-performance bonus.