Sales Manager - SMB Outbound Sales (Remote)
About the role
At Yelp, our mission is to connect people with great local businesses—and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers.
Responsibilities
- Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment.
- Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
- Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
- Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
- Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
- Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
- Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.
Requirements
- Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment.
- Be well-versed in selling digital products to SMBs and using Salesforce CRM.
- Have proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
- Have strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
- Have a data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
- Have excellent communication, organizational, and time management skills.
- Be comfortable working in a fast-paced, remote-first environment.
- Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED.
Qualifications
- Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment.
- Be well-versed in selling digital products to SMBs and using Salesforce CRM.
- Have proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
- Have strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
- Have a data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
- Have excellent communication, organizational, and time management skills.
- Be comfortable working in a fast-paced, remote-first environment.
- Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED.
Skills
- Effective leadership and team management skills.
- Outbound sales and consultative selling abilities.
- Data analysis and strategy implementation.
- Communication and interpersonal skills.
- Remote work and collaboration skills.
Benefits
- Full medical, vision, and dental coverage.
- 15 days of PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter).
- 12 paid holidays.
- One floating holiday.
- Monthly wellness subsidy.
- Work from home reimbursement.
- Flexible spending account.
- 401(k) retirement savings plan.
- Employee stock purchase plan.
Pay
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Schedule
This role operates remotely, but requires the candidate to reside in the United States. At this time, we are not considering candidates in the Bay Area.