Sales Manager - SMB Outbound Sales (Remote)

About the role

At Yelp, our mission is to connect people with great local businesses—and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers. We’re looking for a results-oriented Outbound Sales Manager to lead a team of Inside Sales Representatives focused on selling Yelp’s advertising solutions to small local businesses across the U.S.

Responsibilities

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.

Requirements

• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment.
• Be well-versed in selling digital products to SMBs and using Salesforce CRM.
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
• Excellent communication, organizational, and time management skills.
• Comfortable working in a fast-paced, remote-first environment.
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED.

Qualifications

• Earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED.

Skills

• Effective leadership and management skills.
• Outbound sales experience.
• Experience with digital product sales to small businesses.
• Strong coaching and mentoring abilities.
• Data analysis and strategy implementation skills.
• Ability to work in a remote, fast-paced environment.

Benefits

• Full medical, vision, and dental coverage.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter).
• 12 paid holidays, plus one floating holiday.
• Monthly wellness subsidy.
• Work from home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.

Pay

Compensation range for this position is $63k- $78k annually plus performance based incentives.

Schedule

This role operates remotely, but requires the candidate to reside in the United States. At this time, we are not considering candidates in the Bay Area.