Sales Manager - SMB Outbound Sales - (Remote)

About the role

Yelp’s mission is to connect people with great local businesses. This remote role requires the candidate to reside in the East or Midwest Region of the United States (East or Central time zones). As an Outbound Sales Manager, you will lead a team of Inside Sales Representatives focused on selling Yelp’s advertising solutions to small local businesses across the U.S., driving high‑volume outbound cold calling and consultative selling to exceed sales goals.

Responsibilities

• Lead, coach, and support a team of 10–15 Account Executives in a high‑volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands‑on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high‑performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check‑ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections.

Requirements

• 1+ years of experience effectively developing and managing inside sales teams within a high‑volume, outbound sales environment.
• Well‑versed in selling digital products to SMBs and using Salesforce CRM.
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Data‑driven mindset with the ability to analyze performance metrics and implement actionable improvements.
• Excellent communication, organizational, and time management skills.
• Comfortable working in a fast‑paced, remote‑first environment.

Qualifications

• Bachelor's degree OR 3+ years of customer‑facing experience and a HS Diploma or GED.
• Access to an individual hardline high‑speed internet connection in your workspace (satellite internet or mobile hotspot not permitted).

Skills

• Coaching and mentoring
• Data analysis and metric‑driven improvement
• Communication and presentation
• Organizational and time management
• Familiarity with Salesforce CRM
• Experience with outbound cold calling and consultative selling
• Ability to use internal tools such as Chatbench for research and proposal drafting

Benefits

• Full medical, vision, and dental coverage effective first day
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work‑from‑home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan

Pay

Compensation range for this position is $63k‑$78k annually plus performance‑based incentives.