Sales Manager - SMB Outbound Sales - (Remote)

About the role

At Yelp, our mission is to connect people with great local businesses—and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers. We’re looking for a results‑oriented Outbound Sales Manager to lead a team of Inside Sales Representatives focused on selling Yelp’s advertising solutions to small local businesses across the U.S. This is a hands‑on leadership role where you’ll support, develop, and inspire your team to exceed sales goals through high‑volume outbound cold calling and consultative selling. The role is remote, but candidates must reside in the East or Midwest Region of the United States (East or Central time zones).

Responsibilities

• Lead, coach, and support a team of 10–15 Account Executives in a high‑volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands‑on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high‑performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check‑ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections.

Requirements

• 1+ years of experience effectively developing and managing inside sales teams within a high‑volume, outbound sales environment.
• Well‑versed in selling digital products to SMBs and using Salesforce CRM.
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Data‑driven mindset with the ability to analyze performance metrics and implement actionable improvements.
• Excellent communication, organizational, and time management skills.
• Comfortable working in a