Sales Manager - Marriott Hotel
Driftwood Hospitality Management · Dallas, TX · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: company culture description (maybe About the role? Actually "About the role" could be the introductory paragraph about company culture and property). There's a "Job Summary" and "Essential Job Functions" which are responsibilities. There's a "Qualifications" section with knowledge, skills & abilities, experience, etc. There's a "Benefits" section listing benefits. There's no explicit Pay or Schedule content. There's mention of shift: "All AM and PM shift team members enjoy free meals" but not schedule specifics. No pay info. So we should not include Pay or Schedule sections.
We need headings:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: company culture description (maybe About the role? Actually "About the role" could be the introductory paragraph about company culture and property). There's a "Job Summary" and "Essential Job Functions" which are responsibilities. There's a "Qualifications" section with knowledge, skills & abilities, experience, etc. There's a "Benefits" section listing benefits. There's no explicit Pay or Schedule content. There's mention of shift: "All AM and PM shift team members enjoy free meals" but not schedule specifics. No pay info. So we should not include Pay or Schedule sections.
We need headings: About the role
, Responsibilities
, Qualifications
, Skills
maybe? The posting has "Skills And Knowledge" under Qualifications. Could combine Skills within Qualifications? But we can separate Skills section if there is specific content. There's a list of skills: aggressive negotiating skills, creative selling abilities, software knowledge, systems knowledge, etc. That's a lot. Could put under Skills section. However the instruction: "Prefer a few substantive sections over many thin ones." Might combine Skills into Qualifications. But we have a Qualifications heading already; we could put experience and skills there. The posting has separate "Qualifications" heading with subheadings: KNOWLEDGE, SKILLS & ABILITIES, Experience, Skills And Knowledge, PHYSICAL DEMANDS. So we could keep Qualifications as a section and include all that content.
We also have Benefits section.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO, etc.
We need to preserve all substantive information.
Let's extract content.
Introductory paragraphs about company culture, property description, team member experience, perks. That could be "About the role" or maybe "About the role" is about the job? Usually "About the role" includes summary of role and company. We'll put the introductory descriptive paragraphs under About the role.
Job Summary and Essential Job Functions: responsibilities.
Qualifications: includes Experience, Skills And Knowledge, PHYSICAL DEMANDS.
Benefits: list.
We must not include sections with placeholder like "Pay" or "Schedule".
Now format.
We need to output only HTML fragment.
Let's craft:
About the role
Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The company is renowned for its fully integrated approach to hospitality services — all with outstanding client service. The team consists of top talent in the hospitality industry. Sheraton Galleria Dallas is recognized as one of Marriott’s premier properties in North America, featuring 317 beautifully appointed guest rooms and over 12,000 square feet of flexible meeting space overlooking downtown Dallas. At Sheraton Galleria, exceptional hospitality starts with an exceptional team; the workplace culture is built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Marriott Hotels, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.
Then maybe a subsection for Team Member Experience? But we can incorporate into About the role.
But we have details about Complimentary Meals, Quarterly Team Rallies, Employee Recognition, Monthly Family Breakfasts. Those are benefits/perks; could go under Benefits. However Benefits section already includes standard benefits like 401(k), disability, etc. We could combine all perks under Benefits. But we need to keep list format.
Better: Keep About the role as company overview and culture. Then Responsibilities for job duties. Then Qualifications for experience/skills/physical demands. Then Benefits for all perks (including meals, rallies, recognition, breakfasts, plus standard benefits). That seems logical.
Now extract responsibilities from Job Summary and Essential Job Functions.
Job Summary: "As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery."
Essential Job Functions: many bullet-like paragraphs. We need to convert to - . Let's parse.
Essential Job Functions sections:
- Business Results: Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile. Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process. Exceeds company minimum standards with the sales process and acts as a mentor for others within this area. Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc. Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts customer site inspections. Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue. Responds to incoming inquiries within their market segment within 4 hours. Closes the best opportunities for the hotel based on market conditions and hotel’s needs. Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover. Creates sales contracts as required. Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.
- Guest Satisfaction: Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.
- Leadership: …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team and commits to a course of action with available information.
- Building Relationships: …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. Treats people fairly, with dignity and respect. Works to meet goals in a manner that does not disadvantage other employees or groups. Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. Listens and responds to others. Is interested in other’s views even if they counter own views.
- Managing Work Execution: …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. Adheres to all standards, policies, and procedures (SOPs, etc.). Effectively uses sales resources and administrative/support staff. Approaches work with a sense of urgency and purpose. Allocates time and resources effectively when faced with competing demands. Overcomes obstacles to accomplish challenging objectives. Follows through on inquiries, requests, and complaints.
- Generating Talent: ….Proactively identifies and develops talent within the organization Discusses problems immediately with others before they are forgotten or get out of control. Actively pursues self-development. Explains own rationale and thought processes to help employees improve their skills.
- Organizational Learner: …Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area Acts independently to improve and increase skills and knowledge. Demonstrates an awareness of personal strengths and areas for professional improvement. Shares learning, innovations, and best practices with others. Is willing to learn from others. Performs all technical/procedural requirements of the job.
We need to turn each sentence into list items? Could group but better to make each bullet a separate
- . However that could be many items; still okay.
We'll produce
with each distinct responsibility as - . We'll need to ensure we don't lose any detail.
Let's extract each distinct responsibility sentence.
From Business Results:
1. Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing.
2. Identifies revenue opportunities for the hotels based on the event profile.
3. Meets and exceeds individual revenue goals.
4. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
5. Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.
6. Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
7. Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.
8. Conducts customer site inspections.
9. Excels at proactive selling.
10. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
11. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.
12. Focuses on accounts with larger potential sales revenue.
13. Responds to incoming inquiries within their market segment within 4 hours.
14. Closes the best opportunities for the hotel based on market conditions and hotel’s needs.
15. Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.
16. Creates sales contracts as required.
17. Comprehends budgets as needed to assist in the financial management of department.
18. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.
Guest Satisfaction:
19. Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships to support future revenue growth.
20. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
21. Follows up with customer post-event.
22. Makes presence known to customer at all times during this process, regardless of which hotel they sit at.
23. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details.
24. Is available to solve problems and/or suggest alternatives
for prose. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, etc. We need to preserve all substantive information. Let's extract content. Introductory paragraphs about company culture, property description, team member experience, perks. That could be "About the role" or maybe "About the role" is about the job? Usually "About the role" includes summary of role and company. We'll put the introductory descriptive paragraphs under About the role. Job Summary and Essential Job Functions: responsibilities. Qualifications: includes Experience, Skills And Knowledge, PHYSICAL DEMANDS. Benefits: list. We must not include sections with placeholder like "Pay" or "Schedule". Now format. We need to output only HTML fragment. Let's craft:
About the role
Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The company is renowned for its fully integrated approach to hospitality services — all with outstanding client service. The team consists of top talent in the hospitality industry. Sheraton Galleria Dallas is recognized as one of Marriott’s premier properties in North America, featuring 317 beautifully appointed guest rooms and over 12,000 square feet of flexible meeting space overlooking downtown Dallas. At Sheraton Galleria, exceptional hospitality starts with an exceptional team; the workplace culture is built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Marriott Hotels, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.
Then maybe a subsection for Team Member Experience? But we can incorporate into About the role. But we have details about Complimentary Meals, Quarterly Team Rallies, Employee Recognition, Monthly Family Breakfasts. Those are benefits/perks; could go under Benefits. However Benefits section already includes standard benefits like 401(k), disability, etc. We could combine all perks under Benefits. But we need to keep list format. Better: Keep About the role as company overview and culture. Then Responsibilities for job duties. Then Qualifications for experience/skills/physical demands. Then Benefits for all perks (including meals, rallies, recognition, breakfasts, plus standard benefits). That seems logical. Now extract responsibilities from Job Summary and Essential Job Functions. Job Summary: "As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery." Essential Job Functions: many bullet-like paragraphs. We need to convert to- . Let's parse. Essential Job Functions sections: - Business Results: Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile. Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process. Exceeds company minimum standards with the sales process and acts as a mentor for others within this area. Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc. Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts customer site inspections. Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue. Responds to incoming inquiries within their market segment within 4 hours. Closes the best opportunities for the hotel based on market conditions and hotel’s needs. Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover. Creates sales contracts as required. Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals. - Guest Satisfaction: Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis. - Leadership: …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team and commits to a course of action with available information. - Building Relationships: …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. Treats people fairly, with dignity and respect. Works to meet goals in a manner that does not disadvantage other employees or groups. Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. Listens and responds to others. Is interested in other’s views even if they counter own views. - Managing Work Execution: …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. Adheres to all standards, policies, and procedures (SOPs, etc.). Effectively uses sales resources and administrative/support staff. Approaches work with a sense of urgency and purpose. Allocates time and resources effectively when faced with competing demands. Overcomes obstacles to accomplish challenging objectives. Follows through on inquiries, requests, and complaints. - Generating Talent: ….Proactively identifies and develops talent within the organization Discusses problems immediately with others before they are forgotten or get out of control. Actively pursues self-development. Explains own rationale and thought processes to help employees improve their skills. - Organizational Learner: …Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area Acts independently to improve and increase skills and knowledge. Demonstrates an awareness of personal strengths and areas for professional improvement. Shares learning, innovations, and best practices with others. Is willing to learn from others. Performs all technical/procedural requirements of the job. We need to turn each sentence into list items? Could group but better to make each bullet a separate
- . However that could be many items; still okay.
We'll produce
- with each distinct responsibility as
- . We'll need to ensure we don't lose any detail. Let's extract each distinct responsibility sentence. From Business Results: 1. Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. 2. Identifies revenue opportunities for the hotels based on the event profile. 3. Meets and exceeds individual revenue goals. 4. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process. 5. Exceeds company minimum standards with the sales process and acts as a mentor for others within this area. 6. Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc. 7. Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. 8. Conducts customer site inspections. 9. Excels at proactive selling. 10. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. 11. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. 12. Focuses on accounts with larger potential sales revenue. 13. Responds to incoming inquiries within their market segment within 4 hours. 14. Closes the best opportunities for the hotel based on market conditions and hotel’s needs. 15. Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover. 16. Creates sales contracts as required. 17. Comprehends budgets as needed to assist in the financial management of department. 18. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals. Guest Satisfaction: 19. Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships to support future revenue growth. 20. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. 21. Follows up with customer post-event. 22. Makes presence known to customer at all times during this process, regardless of which hotel they sit at. 23. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. 24. Is available to solve problems and/or suggest alternatives