Sales Manager - Houston

About the role

The ideal candidate will be responsible for elevating client experiences, driving sales, and developing client‑development strategies using CRM initiatives. Reporting to the Boutique Director, you will assist with the overall management and enhancement of the Boutique, focusing on building sales, developing and leading the sales team, and achieving a sustainable high quality of service. As a Sales Manager you must be a true leader in the boutique, sharing VCA values with the team and acting as an Ambassador of the Maison.

Responsibilities

• Collaborate with the Boutique Director to support and lead the sales team to consistently achieve or exceed sales targets, maintaining a strong presence on the sales floor.
• Develop and implement client‑development strategies with new and existing clients, prospect in the database, and create a long‑term sales strategy to boost loyalty and sales volume.
• Guide the team in achieving performance goals through feedback, coaching, and successful sales closures.
• Lead by example on the sales floor, motivate the team, and aid the Boutique Director in crafting short‑ and mid‑term strategies for client attraction, conversion, and retention.
• Ensure delivery of exceptional customer service, elevating the boutique experience to drive sales growth.
• Assist the Boutique Director in supporting and guiding the team to uphold all Van Cleef & Arpels standards regarding policies and procedures, maintaining a high level of operational standards.

Requirements

• Bachelor’s degree
• 5‑7 years of experience in a luxury retail environment
• Prior supervisory experience
• Ability to lead teams to ensure an exceptional client experience

Skills

• Strong selling and closing skills
• Proficiency in Excel and Word
• Comfortable with travel
• Strong networking abilities, particularly with high‑profile events
• Fluency in a foreign language relevant to the market (preferred)
• Excellent communication, problem‑solving, and interpersonal skills

Benefits

• Career development focus with training on Maison history, know‑how and creations