Sales Manager, Hotel Services - The Charleston Place Hotel

About the role

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. This position utilizes all available tools to ensure maximum event and revenue capture from an assigned customer base, cultivates relationships with key hotel personnel, and supports company initiatives, business strategies, and core values. Reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Responsibilities

• Revenue Generation
  • Drive results by soliciting and securing business through a proactive, consultative sales approach using Encore’s sales process and methodology.
  • Prepare and present quotes and proposals in a timely manner, including those submitted through Encore’s website, venue booking system, or other assigned sources.
  • Collaborate with vendors and other departments to capture and service events.
  • Attend site visits, pre-conference planning meetings, and venue meetings to support the customer event experience.
  • Understand event cost structure and incorporate it into solution designs according to established profitability guidelines.
• Relationship Management
  • Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel, and Encore support functions.
  • Research and understand customer history to create personalized experiences.
  • Attend customer meetings, understand their goals, and respond to their questions, concerns, and challenges.
  • Ensure all customer information is up-to-date and accurate in the Customer Relationship Management (CRM) system.
  • Actively refer and guide customers through the Encore network to secure additional opportunities.
• Sales Accountability
  • Maintain a healthy pipeline to ensure achievement of established revenue targets.
  • Ensure all known opportunities are accurately recorded and updated in the CRM.
  • Support sales forecasting efforts to ensure accuracy and timely submission.
  • Learn and adopt all standard operating procedures (SOPs) related to the role and new initiatives or programs.
  • Maintain knowledge of new product/service offerings and emerging event technology.

Requirements

• BS/BA degree or 1+ years of Encore or equivalent experience required.
• 1 year of technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of the hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Competencies

The role emphasizes the following core values and competencies:

• Deliver World-Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

For more information, refer to the Competency Based Talent Management page on Encore Connect.

Physical Requirements

Team members must meet the following physical demands to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

• Posture and Movement:
  • Sitting: 4-5 hours per day
  • Standing: 2-3 hours per day
  • Walking: 2-3 hours per day
  • Stooping: 0-1 hour per day
  • Crawling: 0-1 hour per day
  • Kneeling: 0-1 hour per day
  • Bending: 0-1 hour per day
  • Reaching (above head): 0-1 hour per day
  • Climbing: 0-1 hour per day
  • Grasping: 0-1 hour per day
• Lifting Requirements:
  • 0 - 15 lbs: Occasionally
  • 16 - 50 lbs: Occasionally
  • 51 - 100 lbs: Never
  • Over 100 lbs: Never
• Carrying Requirements:
  • 0 - 15 lbs: Occasionally
  • 16 - 50 lbs: Occasionally
  • 51 - 100 lbs: Never
  • Over 100 lbs: Never
• Auditory/Visual Requirements:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Continuously
  • Peripheral Vision: Continuously
  • Depth Perception: Continuously
• Pushing/Pulling Requirements:
  • 0 - 15 lbs: Occasionally
  • 16 - 50 lbs: Occasionally
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never

*Activities marked with an asterisk indicate tasks performed without assistance.

Work Environment

• Work is performed in a hotel or convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary from moderately quiet to noisy volumes.
• Use of high-end audio-visual equipment and electrical components, with exposure to heights via lifts and ladders.
• May require working in multiple hotel locations.
• Irregular hours and on-call status, including days, evenings, weekends, and holidays.
• Must adhere to appearance guidelines as defined by Encore.

Pay

Salary pay range: $42,414.00 - $55,138.00. Compensation is determined based on qualifications for the specified location, including relevant work experience, skills, and expertise. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore is committed to providing competitive benefits options for employees and their families. View benefits options for employees worldwide.

Encore prides itself on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.