Sales Manager- Garner Hotel -Totowa, NJ

About the role

The Sales Manager is responsible for the Sales functions of the hotel, including soliciting accounts, developing and growing client relationships, up-selling rooms, prospecting new accounts, following up on leads, preparing proposals, negotiating contracts, and analyzing lost business.

Responsibilities

• Apply a hands-on approach to maintain current accounts and secure new clients by qualifying and following up on leads.
• Solicit new business to meet or exceed revenue goals across all market segments.
• Identify business opportunities, research and analyze prospective clients, and conduct tele-marketing.
• Sell, coordinate, and execute agreements for groups while communicating group needs to all hotel departments.
• Assist hotel management in developing and implementing hotel-specific selling strategies.
• Conduct internet prospecting, cold calls, direct sales calls, sales blitzes, and hotel tours to meet or exceed revenue goals.
• Maintain strong relationships with existing clients while exploring revenue growth opportunities.
• Exemplify guest hospitality, interact with guests for feedback, and review sales guest satisfaction results to identify improvements.
• Maintain a weekly sales quota for outside calls, telemarketing, and site inspections.
• Work with the Regional Director of Sales & Marketing on RFP opportunities and submissions.
• Travel to other hotel locations for training and sales blitzes as needed.
• Develop and implement SMART plans for researched opportunities.
• Prepare contracts, reports, and other sales-related paperwork while maintaining an organized sales management system.
• Develop strong customer relationships through frequent communication and professional interaction.
• Create and maintain customer profiles, trace systems, and follow up promptly on all customer inquiries.

Requirements

• 3-5 years of selling experience in Group, FIT, and Business Travel markets.
• Experience with IHG systems and Delphi preferred.
• Excellent time management and organizational skills.
• Strong customer service orientation and self-motivation.
• Results-driven with a "can-do" attitude and creative problem-solving skills.
• Good computer and communication skills, with excellent hospitality/customer service experience.

Schedule

This position requires a flexible schedule and is client/event-driven, including availability for days, nights, holidays, and weekends based on client and hotel needs.

Location

Garner Hotel, One US-46, Totowa, NJ 07512. Some travel to other M&R hotel locations may be required.