Sales Manager- Garner Hotel Jamaica NYC
M&R Hotel Management · Jamaica, NY · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes Job Summary (which could be About the role). Then Job Requirements (list). Also Additional Requirements (list). There's location info. No explicit Benefits, Pay, Schedule sections (though schedule mentioned in requirements: flexible schedule, days/nights/holidays/weekends). That could be considered schedule info, but it's part of requirements. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine responsibilities and requirements into one section? But we have headings defined: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
We have job summary: description of role. That could be About the role.
Responsibilities: many bullet points describing duties.
Requirements: bullet points about experience, skills, etc.
Qualifications: maybe overlapping with requirements; but we could treat Requirements as qualifications. However we have both Requirements and Qualifications headings; we need to avoid duplication. Probably we can put experience and skills under Requirements, and maybe Qualifications left out if no distinct content.
Skills: could be extracted from requirements (good computer skills, communication skills, etc.) but we might combine.
Given instruction to prefer few substantive sections, we could have About the role (
.
Additional Requirements bullet list also.
We need to combine them maybe under Requirements.
Let's list all bullets:
Job Requirements:
- Apply a “hands-on” approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to convert and book new clients.
- Hands-on professionalism and a willingness to personally demonstrate a successful method of selling beyond goals and expectations.
- Good computer skills, communication skills, and excellent hospitality/customer service experience.
- This position requires a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel.
- Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments. Identify business opportunities, and proactively research, analyze, and tele-market prospective clients.
- Sell, coordinate, and execute agreements to Groups. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good relationship.
- Assist hotel management with developing and implementing hotel specific selling strategies.
- Responsible for internet prospecting. Dedicates time each day to identify business potential.
- Solicits new and existing accounts to meet/exceed revenue goals. This involves making cold calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue.
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels.
- Reviews sales guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales.
- Maintain a weekly sales quota of outside calls, all telemarketing calls and site inspections as assigned.
- Works with the Regional Director of Sales & Marketing on RFP opportunities and submissions.
- Travel to other M&R hotel locations for training and sales blitzes as needed.
- Develop & implement SMART plans against viable and researched opportunities.
- Has a good understanding of the NYC & outer borough market.
- Preparing contracts, reports, and other paperwork related to the sales department.
- Maintains well documented, accurate, organized, and up-to-date sales management system.
- Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
- Develops customer profiles and maintains an effective trace system, including trace dates and references.
- Promptly follows up on all customer needs and inquiries in an efficient, accurate and expedient manner.
- Must have 3-5 years’ selling experience in Group, FIT and Business Travel market experience.
Additional Requirements:
- Experience with IHG systems highly preferred
- Experience with Delphi preferred.
- Excellent time management skills
- Strong organizational skills
- Strong customer service orientation and skills
- Must be self-motivated, results oriented, and exhibit a “can do” attitude.
- Creative problem-solving skills
We need to ensure we preserve all.
Now, we need to decide what goes into Responsibilities vs Requirements. Typically responsibilities are duties; requirements are experience/skills. The bullets include both. We could separate: Responsibilities: duties like soliciting accounts, developing relationships, up-selling, prospecting, following up leads, initiating sales, entertaining clients, site visits, determining rates, preparing proposals, negotiating contracts, servicing accounts, analyzing lost business, etc. Also things like maintaining sales quota, working with regional director, travel, develop SMART plans, understanding market, preparing contracts, maintaining sales system, developing customer relationships, developing profiles, following up inquiries.
Requirements: experience, skills, education, etc: hands-on approach, good computer skills, communication skills, hospitality experience, flexible schedule, 3-5 years selling experience, experience with IHG/Delphi, time management, organizational skills, customer service orientation, self-motivated, creative problem solving.
We'll need to parse bullets accordingly.
Let's categorize:
Responsibilities bullets:
- Apply a “hands-on” approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to convert and book new clients. (somewhat both duty and approach)
- Hands-on professionalism and a willingness to personally demonstrate a successful method of selling beyond goals and expectations. (more requirement/attitude)
- Good computer skills, communication skills, and excellent hospitality/customer service experience. (requirement)
- This position requires a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel. (requirement/schedule)
- Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments. Identify business opportunities, and proactively research, analyze, and tele-market prospective clients. (responsibility)
- Sell, coordinate, and execute agreements to Groups. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good relationship. (responsibility)
- Assist hotel management with developing and implementing hotel specific selling strategies. (responsibility)
- Responsible for internet prospecting. Dedicates time each day to identify business potential. (responsibility)
- Solicits new and existing accounts to meet/exceed revenue goals. This involves making cold calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue. (responsibility)
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. (responsibility/behavior)
- Reviews sales guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales. (responsibility)
- Maintain a weekly sales quota of outside calls, all telemarketing calls and site inspections as assigned. (responsibility)
- Works with the Regional Director of Sales & Marketing on RFP opportunities and submissions. (responsibility)
- Travel to other M&R hotel locations for training and sales blitzes as needed. (responsibility)
- Develop & implement SMART plans against viable and researched opportunities. (responsibility)
- Has a good understanding of the NYC & outer borough market. (requirement/knowledge)
- Preparing contracts, reports, and other paperwork related to the sales department. (responsibility)
- Maintains well documented, accurate, organized, and up-to-date sales management system. (responsibility)
- Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction. (responsibility)
- Develops customer profiles and maintains an effective trace system, including trace dates and references. (responsibility)
- Promptly follows up on all customer needs and inquiries in an efficient, accurate and expedient manner. (responsibility)
- Must have 3-5 years’ selling experience in Group, FIT and Business Travel market experience. (requirement)
Additional Requirements bullets:
- Experience with IHG systems highly preferred (requirement)
- Experience with Delphi preferred. (requirement)
- Excellent time management skills (requirement)
- Strong organizational skills (requirement)
- Strong customer service orientation and skills (requirement)
- Must be self-motivated, results oriented, and exhibit a “can do” attitude. (requirement)
- Creative problem-solving skills (requirement)
Thus we can separate.
Now we need to output HTML with headings for each section we include: About the role, Responsibilities, Requirements.
We should not include Benefits, Pay, Schedule unless explicit. Schedule is mentioned in requirements but we already have that as a bullet under Requirements (flexible schedule). So we don't need separate Schedule section.
Now we need to ensure we don't repeat job title. Not needed.
We need to preserve location. We'll include location in About the role paragraph after summary.
Let's craft About the role paragraph:
"The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel. Location: Garner Hotel, 144-02 94th Ave, Jamaica, NY 1143."
Note: original had "Garner Hotel144-02 94th Ave" missing space; we can add space for readability but must preserve info. It's okay to format.
Now Responsibilities
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes Job Summary (which could be About the role). Then Job Requirements (list). Also Additional Requirements (list). There's location info. No explicit Benefits, Pay, Schedule sections (though schedule mentioned in requirements: flexible schedule, days/nights/holidays/weekends). That could be considered schedule info, but it's part of requirements. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine responsibilities and requirements into one section? But we have headings defined: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
We have job summary: description of role. That could be About the role.
Responsibilities: many bullet points describing duties.
Requirements: bullet points about experience, skills, etc.
Qualifications: maybe overlapping with requirements; but we could treat Requirements as qualifications. However we have both Requirements and Qualifications headings; we need to avoid duplication. Probably we can put experience and skills under Requirements, and maybe Qualifications left out if no distinct content.
Skills: could be extracted from requirements (good computer skills, communication skills, etc.) but we might combine.
Given instruction to prefer few substantive sections, we could have About the role (About the role
... summary
), Responsibilities (Responsibilities
- ... duties
Requirements
- ... experience, skills, etc.