Sales Manager (Full Time)

Current Carter’s employees should apply internally via Workday “Browse Jobs” rather than this external application.

About the role

As a Full‑Time Sales Manager you will be the first face of the brand for growing families, greeting new parents and grandparents, introducing baby essentials, and supporting customers through milestones such as the first day of school. The role emphasizes fostering a welcoming, inclusive environment, optimizing team skills, and continuously educating yourself and your team on product styles, features, and benefits.

Responsibilities

• Become a product and brand expert to help families navigate every moment from pre‑emie to size 14.
• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni‑channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow‑through.
• Perform Leader on Duty supervisor responsibilities, driving results and responding to customer concerns promptly.
• Utilize customer feedback to identify opportunities and implement actions that drive results.
• Build customer loyalty through company‑sponsored programs, including credit.
• Provide in‑the‑moment feedback to the store team and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through consistent customer service, safety awareness, and operational controls.

Qualifications

• Positive and solutions‑oriented mindset.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Proficient with computer and technology tools (Outlook, Excel, web navigation, etc.).
• High school diploma or GED.
• Physical ability to lift 40 pounds, frequent bending, stooping, reaching, pushing, pulling, and stand or walk for extended periods; ability to climb a ladder.
• Availability to work days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Benefits

• Flexible schedules that support work‑life balance.
• Health and mental‑health benefits.
• 30 % discount on Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands.
• Referral bonuses.
• “Advance You” education program – tuition‑free GED, bachelor’s degree, or ESL courses.
• Paid time off, holidays, parental leave, and adoption assistance.
• Charitable matching gifts.
• Professional and personal development programs to build skills and grow within the company.

Schedule

Schedules are designed to fit your life, with availability that may include days, nights, weekends, and holidays. A minimum of two closing shifts per week is required.